Cabin Bar Leeds Bradford Airport — Restaurant in Leeds

Review of the Cabin Bar, Leeds Bradford Airport.

Having been up at 04.30 for an 05.30 taxi and an 08.30 flight we planned to eat breakfast at LBA. After some debate between eating at the Cabin Bar or Burger King, we foolishly settled on the Cabin Bar.

We ate on the morning of Sunday 24 March 2024, ordering at 07.04 using the QR code method insisted upon. Our check number was 31827686-437 and my (cold – should have been hot) Cabin Signature breakfast cost £15.99 plus £3.39 for a small pot of (cold – should have been hot) tea. The price included a £3.82 tip which, we have just noticed, was added automatically.

On the plus side, the staff are friendly, polite, and helpful. On the negative side is everything else. It’s poor value and slow service.

We ordered using the QR code, which is a faff, but we did it. We were 5 adults in our party, but the order came piecemeal. My tea arrived about 15-20 minutes before my breakfast and was cold. When the breakfast eventually arrived, I complained about the cold tea and the waitress kindly and promptly brought a hot replacement. Then I realised that the breakfast was only lukewarm at best. With our Gate due to be announced at 07.50 it wasn’t worth complaining and awaiting a replacement.

To the owners of this establishment: You are incompetent. Operating as you do in an airport, your biggest expense is the premises. The next biggest is staff costs. The food itself costs next to nothing by comparison, but it is on the food you are judged. It was a cold, small, portion, spasmodically served, and slow into the bargain. No doubt you think you can get away with ripping off your customers because they are just passing through, you’re not trying to attract them on a daily or weekly basis, and to a certain extent that is true, you can get away with that much. Your problem is that when you rip off a guy like me, I NEVER return.

Bin the QR code system, set up a buffet of hot food, let people load up their trays, and have them pay at a till at the end of the line. Until you do, I’ll eat at Burger King when using LBA.

I hope the staff, at least, got the automatic tip, because the owners...

Had a full English breakfast here at 9 am before our flight - It had scrambled eggs, etc. The meal was really underwhelming, took a while to come and the eggs were a very weird texture and everything was cold. We ordered the full English. I didn't eat mine, but my partner did eat most of his, knowing that we were not going to eat until we had arrived in Barcelona later that day. After this breakfast followed by our flight, We took our transfer to our accommodation and before dinner (7:30pm)he was very ill and has been vomiting since. This has completely ruined our first night on holiday. Luckily due to me not eating, I have been alright; however for my partner, it has massively altered our first day or two here In Barcelona. I understand that cabin bar was undergoing stress at the time due to high numbers of customers; however as a chef myself I feel that standards of food certainly cannot slip due to this; especially if it's leading to consumers becoming seriously unwell. I do not recommend going here unless it is just for a lighthearted pre-holiday beer. I'd also like to stress I'm in my 20s and I honestly never review anywhere, especially as somebody in hospitality. Most reviews are irrelevant and irritating but Just being honest and hopefully preventing people from spoiling the first few days of what should be a lovely trip away! Hygiene in the kitchen obviously isn't a priority which is a shame because it literally can ruin a small break away, which people do treasure! My advice is if you're going on a small trip don't rely on this place for your breakfast.... Maybe just get a Starbucks or...

We arrived at a busy time of day & there was definitely a lack of staff available to cater for the numbers. . The staff that were on duty were doing their upmost to speed up service with a smile as you would expect in a service industry......Then; It all went pear shape with the arrival of "the boss" Natasha who stormed in like a cyclone to help with the service. I'm sad to say this lady did not have an ounce of customer service in her bones. Her idea of it was to get them in & get them out! Even to the point of being obnoxious & dam right rude. An older gentleman was trying to order at the bar in person. He asked for a menu & was told to scan the QR code he told her he didnt have a phone. Her comment back was "everyone has a phone these days" and then she continued her business. I jumped in with "obviously he hasn't". She glared at me! The staff overheard her & by the look on their faces I could see their shock & disbelieve.

In all, my experience was pleasant with good service from the other staff but sadly let down by the rude lady who needs to enrol herself on a customer...