Costa Coffee Drive Thru — Restaurant in Leeds

Today 30/10 at 10h40, At the drive thru I was served by a young woman with blue eyes and brown hair, I asked 2 sugar for my latte and she added the sugar herself and stirred it for me. She didn’t have to do it, it’s not really part of her job. She could have just give me the sugar and the stirrer but as we were in a car she must have thought that it will be more comfortable for us. I wasn’t expecting her to do it at all. It’s a little thing but it’s this kind of little attention that changes a random everyday transaction into a great customer service experience. So I would like to thank...

Coffee was good as the service was fine but I find the staff aren't very engaging. Just going through the motions,so to speak. There is nothing about your store that stands out.I think this is starting to become a trend in most Costa stores,which begs the question........why spend our money there when we can get a more engaging service at an independent. I think Costa is losing the the passion that made it great by employing people that just want a job and don't particularly care about the product. It's...

Just turned up Sunday morning 10am asked for a takeaway coffee advised they had no lids, asked for a takeaway cup anyway as was going to sit outside to, apparently they can't let me out of shop with it as too dangerous, tried pointing out to them that normal cups don't have lids, but was still a no, so got it in a normal cup, which was literally plonked down in front of me no thank you, nothing, WOW!! All from girls that are younger than my children, wont be coming back to...