Starbucks — Restaurant in Leeds

This new Starbucks is cold and uninviting. The door keeps sticking open and customers are up and down to close it. The place is large and cold and makes you want to hurry so as to go somewhere warm.

The staff, obviously quite new to be fair, forget to add paid for sweet treats to the order. You have to ask again. As orders can take a while, customers move away and sit down. When the staff say your name, it can't be heard, so it just gets planted on the counter.

My coffee arrived in a great big heavy pot, so I guess unless you specify regular, you're given large. It's like a dog bowl.

I can't see any newspapers to browse, but this would be a good idea to get people to hang around, relax and maybe buy more. As it stands, it's just too cold and un-cosy to do this just now. Hopefully, it'll improve as it beds in a bit.

The outside door could do to be double-doored to stop the ongoing...

I have just been served by the two most heart warming and kind people ever! They have truly made my day, I walked in and apologised for leaving it so close to closing, they were patient, took my order, made my drink, they were helpful regarding the Starbucks app and overall; they just had beautiful and loveable customer service. I didn’t get their names however I ordered at 19.41pm Wednesday 2nd July and my order number is: 2290. Please give them a great big thank you from me! I am a very...

Awful customer service as staff does not seem to care about orders. Went in last week for a drink and someone started my order then left it half done at the back for 15mins which led me to leave as was going to run late for an appointment otherwise. Queried about it also and staff seems annoyed at me for chasing my order. Contacted customer service to refund my order but they are yet to respond. Very poor customer service and not welcoming store or brand at all. Not going...