If your going to have the cheek of sending out the food you do and the prices you are charging then you deserve to be called out.
The prices have really increased and the quality has gone down unfortunately.
Sending out 'chicken pakoras' full of grease and look at the state of them on the photo with half a chip with them from your fryer. Batter all wet and just soaked with grease.
Pilau rice which we ordered and you have sent pilau mixed with boiled. We can guess why.
Poppadoms sent out all broken , not one full one or even half a poppadom.
Chips, barely a handful.
We had items missing also which we had to ring up about and not a single apology. And when we got the items we was still missing the right ones.
The issue is, you are happy to send out items like this and the customer to just put up with it and it really isn't cheap. You deserve to be called out on it because this isn't the first time with poor quality and missing items and the fact you couldn't apologise or make up for any of it has made me write this review as its time and time again. You look at it and send it out thinking it's acceptable and it's not.
If your busy and don't have the time then just explain to the customers it's going to be longer and send out the right quality and correct items. We would rather wait and get something of quality for the money spent.
I'm sorry but for the price I think things need to be a bit better and you need to make more of an effort. We have given you the 3 stars as the curry was good but as for everything else I wouldn't order any of it in the...
Ā Ā Ā Read moreWe went for a lovely evening which ended up like a disaster. We started off really nicely, ordered a poppadom each and a couple of starters which were okay, but meat in them was dry and not the greatest. We then were looking forward to the main courses which sounded really appetising. The waiter came out with the food and as he was approaching our table he dropped the curry bowl right on the table which then splashed all over the walls, ceiling and our clothing including wine and phones. We were a little shocked and confused, but the only thing the waiter was bothered about was the walls!! The other guests offered us wet wipes, whereas the guy didnāt really do anything apart from taking the curry back to be replated! WE HAD to ask to be seated elsewhere. We decided to stay and just acknowledge the accident and keep it cool with jokes but then we received the bill which we queried only to be told we were looking for a bargain!! Other people in the room said we shouldnāt pay a penny but we still felt like we should and wanted to do so, but an apology would have been so much appreciated. Instead we were verbally attacked by the young man defending himself saying it was an accident and accidents happen so we should pay the full price! Then he turned around and said heād knock Ā£1.20 off poppadoms. We genuinely felt humiliated, paid, got up and left. Other people inside felt equally embarrassed for us. What a shame, will never...
Ā Ā Ā Read moreI have been a regular here for so long until i moved out of town. I have always sung their praises. The staff have always been really lovely. So personable and friendly. Which is what pains me to write this review.
I noticed that the last four or five times that I've ordered the food as takeout, I've always ended up with something missing. Once it was a naan, and at other times it's been a main or something else, so we decided to stop ordering our food from Jeera and tried a few other places.
Its been about a year and a half since I last ordered, but after a friend dropped by, I decided to order again as he loved his food when he last came up from Wales.
The food arrived and once again i find one item missing and the other an incorrect item which wasnt something that i ordered. This honestly really irks me as it's become a major annoyance having to ring up to get the order rectified, and I'm sure it costs them to trying to sort out their mistakes.
To be fair to the staff member, he was super polite and apologetic, and they had the correct item sent out quickly, but its so frustrating that they cannot for the life in them get their takeout system sorted.
I think I have all but given up on them now, which is an absolute shame as the food and staff are lovely, but I cannot continuously be let down with items missing, or being given someone...
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