West End House — Restaurant in Leeds

Possibly the worst pub i have been in , staff loudly complaining about having to work the bar, who I assumed is the bar manager more invested in showing off his pizza hat than helping advise his staff member who was having an issue with the till, no urgency and slow service.

I can't reply to your embarrassingly defensive and deflecting response so I will edit this post.

The staff shouldn't be complaining in front of customers, for whatever reason.

The service was slow , anyone who has worked in hospitality knows that the majority of customers don't give feedback, they just don't return, and/or will will their friends and family .

It's embarrassing that the landlord doesn't know the till system , I am not sure how you thought this would be a better justification, particularly how the excuse of the staff not knowing the new till system seems to be a regular excuse given.

The other customer was trying to get my attention how many times? Instead of telling you him to not bother other customers you made me interact with him , and I all i said was i would be able to work out where condiments were if I needed them, just because you were fawning other him doesn't mean other paying customers are obliged to , maybe tell the bar staff to inform people about condiments so customers don't feel they assist them to avoid this in future?

Don't worry , I won't be returning , I am sure you are as heart...

Last Friday my Father and I dropped in for lunch. We had never been here before, and chose it from Google maps. Dad is in a wheel chair and the access for wheelchairs is a bit tight, not sure motorized ones would get in. Fortunately we could, and once inside it was nice and warm, with a very pleasant atmosphere. We were the first in, and Lucy made us very welcome. They have only taken on running the pub around 3 months ago. There were 3 menus on offer. A Seniors menu for those wanting a smaller portion. A two course menu, and the main menu. The food was excellent, holsome, tasty and good portions. Dad had Gammon, chips and peas from the Senior menu. The gammon was beautiful and tender, with big chunky chips, no french fries here. I had Cumberland sausages with mash potato, carrots and peas, served with a thick gravy. Instead of the long spiral Cumberland, it was serves as 3 fat porkers. Everything was delicious, well cooked and full of flavour. I was so stuffed afterwards. It was great to relax in the warm atmosphere with our drinks chatting a little with our host about their plans. The hosts are a young couple, but rest assured they are doing a great job, and hopefully continue to sucessfully operate this nice, spacious welcoming pub. Yes we will be visiting more than once in the future. We spent £23 including £5 on...

I'm disappointed to share this review as me and my family often visit your pub and never before been disappointed myself my husband and kids came on Saturday 26th at 3pm we ordered our food and payed and sat down 45mins later the chef came saying we will not be eating as he's no clean plates or prep done so he can not do our order he blamed the staff member chloe for taking our order but we still sat 45 mins without him telling us I find it highly frustrating as he was then at the end of the bar drinking laughing with patronsand even said if I want to wash up for him maybe he could rustle something up the staff member chloe said the reason he's not making the food is because he won't prep himself and he shouldn't accepted the order iv been left to make this review as there is no complaints email address as I think it's disgusting to have us waiting all that time and we felt like we was been laughed at by the chef he didn't take it seriously how long we was waiting and we go well out our way to come there as the experience is normally alot better than that there was no offer of compensation for our wait or anything I would appreciate a email address to raise this complaint properly...