DINNER BOX Chinese And Cantonese Takeaway — Restaurant in Leeds

This has now been resolved by the restaurant, and I will be ordering from there in future. Very kind gesture, and great food.

Having been a long time satisfied customer of this takeaway I ordered tonight, but tried to order a large portion of boiled rice and some roast duck and roast pork to go on top. Straightforward you might think? But the guy on the phone could not process what I was asking for as it's not on the menu in that exact format. After 5 minutes of me explaining to him what it was over and over again I gave up. He refused to allow me to speak to the owner, refused to ask the kitchen if they would do it for me, and displayed a complete and utter lack of communication and customer service skills. I cancelled the entire £40 order in the end and ordered somewhere else, who agreed to do the dish immediately. How to lose long time faithful customers in one easy lesson. I promised the guy I will never order there again. But I doubt they could care less. Whatever happened...

My friends and I ordered the munchie boxes from here last week. Looking back, I should have questioned the validity of TikTok recommendations, but I was hungry! We drove from the other side of Leeds to the shop where we parted with £60, to be handed some soggy boxes. Excited for the beige delight that awaited me, I ripped the tape off and was impressed by the quality, it was plentiful. Unfortunately, as I popped the first chicken ball in my mouth, any taste that might have once been present was masked by copious amounts of salt. There was so much that it could be seen on everything, I had to stop off for a drink to wash it away. Thinking the lid must have popped off the salt shaker, we opened the other three boxes to find the same. Such a shame, I expected big things and we ended up with 4 boxes of food that the dog...

Been ordering from Dinner Box for way over 2 years now and the food is always fresh, delivered within half an hour and piping hot. Portion sizes are plentiful.

Had a bit of a misunderstanding with a new delivery driver last night which resulted in us not actually having our food delivered, rang the shop and explained the circumstances and they had a fresh order delivered within 10 mins of making the phone-call and a refund to apologise for the delivery drivers mistake and poor handling of the situation.

Every time we go into the shop the young man on the counter is always polite and friendly. The customer service from these guys is second to none. The best Chinese in the area by a country mile which is why we return time...