The Bengal Palace — Restaurant in Lewes

We came to "The Bengal Palace", Seaford on our way from Seven Sisters. We were 4 adults and a toddler. Reached there around 7:30 evening. Ambience was good. It took 30 min for someone like Mr. X's calibre to come and take our orders. Placed an order for veg stuffed paratha (for the toddler), garlic mushroom, and a glass of coffee. Mr. X did show an arrogant or rather sarcastic face when we placed this order, his arrogance or rather his response came from the fact that we were 4 and order that we had placed pretty less per his standards (please note Mr. X that it depends on customer how much food they would like to order, it does not depend on you or restaurant, hope you will take that into consideration in near future). More so, it seemed that Mr. X did not want to serve us, came to us and said that stuffed paratha may take 25 min to prepare due to the waiting time, if its OK with you, we can prepare, else you guys can take the next step to move out of the resto because we cannot serve you fast. The series of events went on. The salt/pepper and the plates kept on our table were surprisingly taken by Mr. Y to another empty table even before our order had come, seemed as if they were in rush to move us out of the restaurant. Pretty disgusting. The stuffed paratha came with no salt, garlic mushroom was not up to the mark and was too oily. The coffee was ok. Finally, when we asked for a bill, Mr. X provided the total bill rather than mentioning the split up of items we ordered in a hand-written note. We paid via card without asking any questions. Upon asking the bill/receipt, Mr. X made a sarcastic face, very inappropriate and unexpected. So Mr. X, please treat the customers well next time no matter what they order. Also, would be great if you could improve upon the attitude of serving customers rather than showing arrogance or irritation. Please do ask the customers whether they liked the food or not, no matter what they order. We are really annoyed with the unpleasant service and do expect some action to be taken for this occurence or at least not to treat next set of customers in this manner. Also having a good ambience but an unpleasant dining experience goes a lot in deciding what the customer wants next time when he/she visits the place. I may not expect a response or apologies from you guys, its absolutely fine for me, but please make sure that Mr. X,Y,Z may not show arrogance or inappropriate behavior in front of a new customer in the near future. I gave one additional star (2 stars) only because of ambience and coffee was just OK, would have given 1 based on service and rest of the food that arrived....

Well we're do I start, so we ordered this over the phone for all of us (5 adults and 4 children) it was almost £83 the most we have ever spent on Indian takeaway from seaford. It arrived but missing two dishes, they refused to admit that we had ordered these two item that didn't come (I did because it was my order and my call) they said we had to pay £13 for this one curry and free rice that comes with the dish YES £12 can you believe .... I had a sagg panner and I haven't seen so much oil laying on the top of a dish like this was, so that went in the bin. My grandmother count eat her curry because the meat was so over cooked she couldn't chew it (and she has her own teeth :) ) my husband hated his chicken dansak , what can I say about mine this is the dish that came 30mins after the order was delivered and had to pay the extra price that we has already paid in the first place!! My chicken tikka masala was awful mtpyself and my husband has been so unwell from it for the last 24hrs now, as soon as I finished half of my meal I was dredfully ill, I'm still suffering from it and as I'm 22weeks pregnant it has really concerned me. You shouldn't get ill because of a takeaway and im having to take it further... please save your self money...

I called this place today at 17:05, especially as it was New Years Day and open ending times are subject to change. They told me they were open until 10pm. So we drove all the way there and arrived at 9:07pm only to be told they were closed, with a nod to the sign on the door. I tried to explain that we had called earlier to check when they closed, but they weren't having it and said they were closed now. I said unfortunately I was not going to come here anymore, to which I was told "fair enough" as we walked out. I don't know how long they're going to last with an attitude like that. Other companies don't. I am fed up with this lazy attitude of telling you one thing and then another with no regard to the effort one makes to get there, and having the audacity to change on a whim or lie when they could be honest and apologise for giving wrong information. Not a good way to start the New Year and they unfortunately will not be getting my custom anymore as I quite simply...