Domino's Pizza - Lichfield - Trent Valley — Restaurant in Lichfield

A tale of 2 halves unfortunately with this store.

Placed an order online on Friday 28th June and the site glitched (probably due to poor signal) and was ordered incorrectly. I rang the store and spoke to the wonderful Amelia to see if I could amend the order and after speaking to her manager she was informed that she would need to cancel the online order in the system and reorder it over the phone with me. Amelia was really patient with my lack of signal and the struggle of trying to place the order and super helpful. Her manager informed her that my refund would take 5 working days from online and I'd have to pay again, no problems at all.

On Monday 8th July I noticed I still had not received my refund and am still awaiting £32.98 to be returned to my account, meaning I am currently down over £65 for my pizzas on 28th June. I rang on Tuesday to enquire about the refund and despite 3 phone calls and call backs and being informed that they would need to call the office and look into it and get back to me I've heard nothing and am having to spend another day, it seems, trying to get my refund.

Honestly this is SUCH a shame as I was so impressed by the level of customer service and help from Amelia but unfortunately it has all been spoiled as I have not received my refund and am out of pocket with nobody seemingly able to help me get my money back.

Here goes day 2 of trying yet again to get money back for a...

Ordered pepperoni pizza came with hardly no cheese all the pepperoni was in one spot put at the back of the pizza.. I took pizza back waited 45 mins n they hadn't even started my 2nd pizza I said I'd like a refund this is taking to long n my partners 10 year old daughter is hungry waiting and he didn't care was more bothered about what he was doing... Told me I couldn't get a refund today n that he will start my pizza now if I still want it.. this pizza came with so much cheese on undercooked Wen my partners daughter picked up a piece it all fell of it's a absolute joke U can't even make a pizza quit your job! It ain't fair on the customer U are serving !!!! Never ever again will I use this dominoes I have also worked at dominoes myself n this is not how they shud be making pizzas I had to cook every piece in my oven which took ten mins for the. Cheese to b properly grilled.. U need to go back...

Ordered a pizza with 20-35 min wait. 70 mins later I called to chase. 5 mins of being on hold they told me to wait 10 minutes. No apology for it now being double the longest time. Called after 10 minutes to cancel my order. Again no apology and no customer service whatsoever. Confirmed I’ll get my refund but I don’t hold much hope of that being...