Toby Carvery Lincoln

Bit of a joke, booked a table in advance for 3pm with a disabled person. Arrived at 14.50 time now 15.40 and still waiting. Not allowed to sit and wait in the bar area as there are no seats so we have to stand by the front door. If you cannot handle the volumes of bookings don't accept them. Simple I cannot reply to your dismissive response so I will edit this one. We DID pre-book a table for 3.p.m and arrived at 14;50hrs. We were not allowed to sit down as your staff claimed there weren't any seats/tables in the bar. At 15.40 we asked what was happening and the girl at the desk claimed our names had been called. When I asked by whom she pointed at the bar. I asked the girl at the bar if she had called us and she said no. I asked the receptionist again and she then said it was Fiona. Enter Fiona, she said she had called us but we hadnt heard. The receptionist then said she heard Fiona calling us. Herein lies the problem, 3 of us have stood within feet of the receptionist for 50 minutes, lets just say Fiona did call us, why didnt the receptionist who clearly knew who we were say your tables ready? How can she hear and yet 3 of us within 2 paces of her heard nothing? The place was literally empty by that time so I can't accept anybody called us. As for the food, it would have been okay if the kitchen staff had took the trouble to heat it up. As you will be aware a table near us complained about their food being cold and were given a 20% discount. I see no point in complaining for cheap food, I do so because I want standards to be improved. As for the atmosphere, I cannot comment because it was nearly empty when we finally sat down. To top things off we had been issued some form of parking violation ticket, I assume because the 50 minute delay had put us over our time. And sorry, I fail to see why I should remove reviews that arent to your liking.

Katie the manager rang today and banned us from the restaurant. She falsely claimed we had been given 20% discount, she falsely claimed we hadn't been left to stand up and despite apologising for things that went wrong, wasn't prepared to listen to anything I said. She asked me why I was sighing and was rude and sarcastic throughout. I am happy to hear what she wants to say and remove all of this if im happy. Katie also thinks she is legally trained.... It is not illegal to record someone without their permission, nor is it against the law to use the recording in the context of private law court proceedings, provided the court gives permission for a recording to be used. It would be breaching privacy law to share the recording publicly though.3 Apr 2023