Bêkas Cafê

Sadly, a very disappointing and unbelievably bad experience today. I ordered two cheese & tomato toasties from the young chap serving. Having waited at least twenty minutes for toasties to go, I prompted the young chap to chase up our order and asking him how much longer we needed to wait. He responded 'one minute', and hurried to the kitchen to convey my message. TEN minutes later, and having now prompted him a few more times, a very rude older lady came out from the back kitchen, holding the two toasties. At this point we had already asked for a refund on multiple occasions, which they flatly refused. I couldn't beleive what was going on. They said our order hadn't taken more than ten minutes, so I demanded they looked at my order time on their fancy till (they didn't give me a receipt) but they simply refused to check the order time. I looked at the toasties they were now forcing me to take, and noticed one of them was burnt. I pointed this out to the now irate older lady. She then picked it uo with her left hand (glove was only on her right hand) and flipped it upside diwn and said 'is this burnt?' to which I answered 'yes its burnt in the middle'. She then became very hysterical and started screaming at me whlst tearing the burnt toastie with its greaseproof paper as if it were a sheet of A4 paper. After this, she stormed of back to the kitchen. The young chap followed her, along with an older chap (probably her husband), who remained silent throughout the ordeal. I was left standing in the middle of the cafe alone with one unwanted toastie (pictured). As waited for someone to come back out. The young chap came out and after consulting with someone in the back kitchen, told me that only a refund for the burnt (and now destroyed) toastie would be given. I took the partial cash refund and left, never to return again. It's very hard to understand how such a nice place can have such good reviews. It really beggars belief. That scornful old lady is a nasty piece of work and will be found out very soon. I seldom leave ONE STAR reviews, but this needed to be written. AVOID AVOID AVOID.