Eastern Diner — Restaurant in Liverpool

It really breaks my heart to give Eastern Diner a bad review. I've eaten at the resturant for almost all of my birthday meals and loved their food and service. To celebrate buying and moving into our home, I convinced my partner and her family that we should get a meal from my favorite restaurant. Sadly, the quality of the food had dropped massively from the last time I ate there. To name just just a few concerns: the fried rice looked like boiled rice with turmeric sprinkled on top, the crispy dishes were soggy and the won ton soup smelt and tasted terrible. I know these dishes well, I'm not one for variety so I could tell that the food I was eating was not the same high quality food the restaurant used to serve. I rang to voice my concern about the meal but the staff member I talked to seemed to not believe what I was saying and kept telling me that the food was prepared fast as if to say I should be happy that the restaurant should be happy that they value speed over quality. It may seem dramatic but this experience is more than just a disappointing meal. I understand that times are hard at the minute and the lower quality food/service may be a consequence of this but if I were asked if the food I just ate justified the high restaurant prices (£89 for 4 people), I'd say it was barely worth the price of 4 value price...

Just sent me cold greasy food and soggy chips without the salt and pepper. I asked for a refund because I can't feed my family what they've sent and she basically said that they don't have to refund the money because their policy protects them from having to do so. So I'm a single mother with hungry kids and their policy allows them to steal our money while they send out six pieces of cold chicken in a plastic container with some greasy old chips. Thank you so much. That's really nice of you. I hope you have great joy in your heart for ruining our one day to eat take out because that's all the money I have. I didn't even eat the food. I offered to give it all back when you didn't even offer to remake it . This was the first time I have attempted to eat here and it will most certainly be the last. You were rude and sarcastic and hostile. Good businesses want to make their customers feel happy and not like you've robbed them....

5/5

‘Wandering Wednesday’ this week took Hubby Neil and I to a fabulous Chinese restaurant in Allerton, called ‘Eastern Diner’. We had a banquet and have taken a photo of the banquets menu, as it would have taken ages to list it all down….. EVERYTHING was so tasty and all the meats were VERY tender and crispy where it’s dishes are supposed to be crisp! We arrived half hour after opening and there was just Neil and I in the restaurant but within 20 minutes the restaurant was getting full….. after eating, it was obviously very clear to why this restaurant is popular….. All dishes were delicious and each dish was plentiful. We are so full….. Would we go...