John Brodie — Restaurant in Liverpool

Popped in Tues 21st evening for some food - ordered at around 8.50pm, two burgers - one Towering Inferno and one Double BBQ Stack burger. Being potentially the last customers to order food this evening, it appears that the food took a little longer than expected to arrive, around 20minutes. The BBQ burger was missing both the cheese and bacon (the Towering Inferno indeed had its bacon on it!). Upon noticing the bacon and cheese were missing, the burger was returned to the bar to question this, and was taken back to the kitchen to be remedied. By this time, the table menus has been cleared, and being sat mear the end of the bar and the kitchen entrance, it was clear that the kitchen staff had begun clearing up in the kitchen as this could be heard from the restaurant.

The waiter returned to the table and informed us that 'there was no bacon left' which sounds extremely fishy given that the Inferno burger, purchased at the same time, contained the required bacon. So when were we informed that there was no bacon left for the BBQ burger? Never, not from the member of bar staff, nor the 'supervisor' on duty (who clearly had never been trained in this position!). The cheese was offered fur the BBQ burger (doesn't need to be cooked!) but the bacon to no avail.

The female 'supervisor' was clearly too disillusioned to deal effectively with the complaint at the bar, fobbing off with comments such as 'we can't predict if 10 people are going to come in and order burgers' and 'i can't authorise any repayments or any other sort of method of rectifying the situation, other than the standard-I-can't-be-bothered 'we'll take your name and pass it to the manager tomorrow'. What's more, the 'supervisor' openly admitted that the ktichen closed at 9m - alarm bells? What is a supervisor then if they are unable to deal at all effectively with customer compaints? Would the same reaction have been seen from her if there had been any allergy issues with any of the products served?

Furthermore, at no point on the menu does it state that the kitchen closes at 9pm, or at any time to be honest. Unfortunately, the John Brodie has not lived up to it's own billing on its website of 'Love great pub food? We have a fantastic menu, packed full of delicious dishes which will cater to your every need. (unless you like bacon!). Do not visit this...

My recent visit to John Brodie in Liverpool was nothing short of a culinary disaster. From the moment we walked in, the atmosphere was tainted by an abysmal display of service. The man assigned to our table appeared to have mastered the art of laziness and rudeness, creating an unwelcoming ambiance that lingered throughout the evening.

To start, our drinks never graced our table, and when we dared to question their whereabouts, we were met with an eye roll and a dismissive exit. The lackadaisical attitude permeated the entire dining experience, leaving us feeling neglected and unimportant.

The food, oh, the food! The steak and ale pie, a supposed specialty, arrived as a frozen monstrosity. The meat within was an unappetizing combination of chewy and fatty, as if it had been haphazardly thrown into the oven straight from the freezer. Even the fish, supposedly fresh, exhibited the unmistakable texture of being frozen solid.

As for the curry sauce, it defied the laws of fluidity. Attempting to pour it was an exercise in futility, as it stubbornly clung to the bowl, mocking our attempts to enjoy a decent meal. Each bite of the allegedly delectable dishes only deepened our disappointment.

What's worse, the disregard for customer satisfaction reached its pinnacle when we voiced our concerns about the wrong food order. The indifference displayed was astounding – a collective shrug as if our dissatisfaction meant nothing.

Regrettably, the repercussions of this gastronomic nightmare didn't end with our departure. In the aftermath, a lingering sense of unwellness settled upon our party, a final insult to injury.

In conclusion, my experience at John Brodie was a parade of culinary catastrophes and lackluster service, leaving me questioning how such an establishment can continue to operate. Save yourself the disappointment and seek out a dining venue where customer satisfaction is more than an...

Lovely service! Came in to see relatives and the staff where incredibly helpful and friendly. Couldn’t fault them. Food was quick and piping hot! I will definitely be returning here!

UPDATE

Another visit, another amazing service. Can’t fault anything in The John Brodie. Amazing staff, fantastic atmosphere, gorgeous food and a wide variety of drinks.

UPDATE 2023

Always pop in with friends/family and constantly greeted with a smile and a warm welcome. Food is always outstanding…always guilty of ordering food every time I’m there! Love poppin down and having a chat with staff, they’ll always go above and beyond for you and will never be afraid to go that extra mile for you.

UPDATE Dec 2023

Can never get enough of coming here for a drink with friends and family. Very fair prices on drinks and food and the staff are second to none. Staff are not afraid to come over and have a friendly chat with you or discuss any issues you may have. Looking forward to a few Xmas drinks with friends and family. They recently told me about an app called Mixr (available on your App Store). You can earn point through scanning the QR Code. The more you scan the more money you earn towards a drink. When you download the app you get a complimentary drink! I was quick to download and use every time. Again, I wouldn’t have known this before the staff told me. Thank you!

June 2024 -

Another brilliant service and friendly atmosphere. New menu goes down a treat and food is...