Popped in Tues 21st evening for some food - ordered at around 8.50pm, two burgers - one Towering Inferno and one Double BBQ Stack burger. Being potentially the last customers to order food this evening, it appears that the food took a little longer than expected to arrive, around 20minutes. The BBQ burger was missing both the cheese and bacon (the Towering Inferno indeed had its bacon on it!). Upon noticing the bacon and cheese were missing, the burger was returned to the bar to question this, and was taken back to the kitchen to be remedied. By this time, the table menus has been cleared, and being sat mear the end of the bar and the kitchen entrance, it was clear that the kitchen staff had begun clearing up in the kitchen as this could be heard from the restaurant.

The waiter returned to the table and informed us that 'there was no bacon left' which sounds extremely fishy given that the Inferno burger, purchased at the same time, contained the required bacon. So when were we informed that there was no bacon left for the BBQ burger? Never, not from the member of bar staff, nor the 'supervisor' on duty (who clearly had never been trained in this position!). The cheese was offered fur the BBQ burger (doesn't need to be cooked!) but the bacon to no avail.

The female 'supervisor' was clearly too disillusioned to deal effectively with the complaint at the bar, fobbing off with comments such as 'we can't predict if 10 people are going to come in and order burgers' and 'i can't authorise any repayments or any other sort of method of rectifying the situation, other than the standard-I-can't-be-bothered 'we'll take your name and pass it to the manager tomorrow'. What's more, the 'supervisor' openly admitted that the ktichen closed at 9m - alarm bells? What is a supervisor then if they are unable to deal at all effectively with customer compaints? Would the same reaction have been seen from her if there had been any allergy issues with any of the products served?

Furthermore, at no point on the menu does it state that the kitchen closes at 9pm, or at any time to be honest. Unfortunately, the John Brodie has not lived up to it's own billing on its website of 'Love great pub food? We have a fantastic menu, packed full of delicious dishes which will cater to your every need. (unless you like bacon!). Do not visit this place!!!!!!!!!!