KFC Liverpool - Edge Lane

As others have said, no service. Expect to serve yourself. Staff at the tills are too used to ignoring customers because of the self serve screens. No option to be served by a human. Messy tables and dirty self serve screens touched by hundreds of people after they've been the toilet without washing their hands just before you eat.

Drive through was closed so we went in.

Screens were filthy, I asked for a wipe to clean it myself, was told I wasn't allowed one and to wash my hands afterwards instead.

Eventually got the food, went to a table, which needed cleaning. I asked for someone to clean the table and got a whole bunch of attitude about nothing being good enough for me. I thought hygiene and cleaning tables was a basic bare minimum 🤷🏻

It's fine if you like overpriced food, serving yourself, and cleaning the restaurant yourself and having no customer service. But don't expect anything more than the bare minimum.

I'll say, the Manger dealt with us well in the end, nice and calm and just gave us a refund, but I can't say the same for the argumentative staff.

Use the drive through if you can, much more hygienic.

I wish I'd have been able to speak to KFC about this, but they've also disabled their complaints email address and the only option is to chat to them over social media. They're not interested at any level.