Papa Johns Pizza — Restaurant in Liverpool

Leaving 1 star is even being generous. All of this started off with this branch not having any of the cinnamon scrolls in stock, which although was a bit annoying wasn’t a big deal as I thought they could just refund my money. This is where I was wrong!

Apparently giving refunds back to customers isn’t the usual procedure in their words and would rather us order something else for the same value of which we declined as we just wanted our money back. After a bit of back and forth with the staff on the phone they said I would get a refund for the cinnamon scrolls in the next 48 hours. 7 days later and still no show for this apparent refund.

So again, we call up Papa John’s and speak to one of the Managers called Frank who informed us again that refunds weren’t the usual procedure, but informed us rather than giving a refund as it would have to go through head office he would instead offer us £20 store credit. Great, we thought! Frank told us that he would inform all of the staff and leave a note with my name and phone number so that we could redeem our store credit. They make it sound so simple...

Later that evening we call again and speak to another Manager called Jimmy this time, who in the bluntest terms said he had no idea what we were talking about and that he couldn’t give us the credit. Despite us telling him numerous times and going back and forth for 10 minutes on the phone he eventually said he was going to check with Frank and for us to call back in 10 mins. 10 mins passed and we attempted to call back and had no answer, tried again but no answer and then a third time no answer. This went on for about 30 mins, before we had enough and went down to the store itself and had to argue it all out again, before they finally agreed to honour our store credit! Plus he had the cheek to answer the phone right in front of us whilst he had been ignoring it the entire time whilst we were calling!

Quite clearly there is something fundamentally wrong with either the training Papa John’s staff undertake, as their customer service skills are absolutely shocking and in addition to this the company policy of no refunds is absolutely insane, not to mention illegal!

If you’re after pizza with even a decent amount of customer service you’d be better off going absolutely anywhere else than this...

I have just experienced the most disgusting and horrible thing in this store papa john's in prescot road , liverpool . The first member of staff was very friendly as he took my money , then he went to the left hand side of store (just left to the boxes) and to my shock the guy was sitting on the table he jumped off and started making the pizza exactly right were he had been sitting , I felt sick to my stomach . I should of cancelled it then and truth is I was thinking how to get my money back . Then I noticed they were looking at me and saying something and laughing in another language I was confused at first then i heard white and whitey being deliberately said (between the foreign language talk and by a guy wearing a taqiyah ) so i would hear it . Then the pizza was placed behind a wall of boxes were again laughing and looking at me happened making out they was doing something to the pizza. I was very friendly I have no idea why they would do something like this , one guy who brought it from behind the wall of boxes and said sarcastically enjoy sir handing me the pizza. I have no idea what I had done to upset these guys I went there to spend my money and they treated me like this.

The pizza went straight in the bin when I returned home for obvious reasons , this store I only went to as I thought it was a fast food chain its only when I realised its franchised out to whoever and this store has alot of terrible reviews . I wasted alot of money on this pizza to be treated like this , It has hurt me alot and is truly one of the worst customer service experiences I ever had. I only went in there to get a pizza not to be treated...

I placed an order at 10:20pm the pizza was being made snd almost ready to collect when it was cancelled. I phoned the store to find out there was no drivers so if I wanted I would have to collect. I was at work so had to place a new order at 11:00. The time got to 11:30 and couldn't wait anymore so went to collect even though the app showed pizza wasn't ready. When I arrived there was a large queue, only 2 people working and no one checking orders. I saw a pile of pizza just sitting there. We then waited almost 20 minutes for the person to finally start handing out the pizza. When I brought them back to work the pizza was stone cold!! The backs of the garlic bread was rock hard like it was made originally at the 10:30 and was left to sat there. There was one pizza that wasn't even cut and it ended up being more like a tear bread as we couldn't even cut it with a knife it was that hard. We put 2 slices in the microwave to try and soften it up but honestly the whole thing was unedible. To make matters worse we had no sauces that was ordered and the chicken poppers side only contained 6 pieces with 2 being raw. I was devastated as we where working for the NHS on nights at the hospital and was meant to be a colleague leaving celebration pizza that turns out so wrong. I have never experienced a 45 minute wait for stone cold pizza and raw chicken. I will never order from this branch again and can see why they only have 2 star review on Google. I think even collecting in person would have helped but was terrible and was told that the sauces would be refunded and the side but never recieved it, for £40 was an...