All Bar One Greenwich — Restaurant in London

All Bar One at the 02 is the place to go if you like a long wait for a small order and don't mind not receiving what you wanted. On Saturday my mum and I were in Greenwich and made a pit stop into ABO. It was busy as expected so we found a table in the corner and ordered through the app. This app is helpful as my mum has ADHD and gets overwhelmed going out. Apps like this help a great deal. All we had were 2 soft drinks and a miniature cake. After 20 minutes my mum asked where the drinks were. She was told to go to the bar. A young woman was finishing 2 drinks and told her to go as her order was coming. Ten minutes later the 2 drinks my mum watched the young girl make appeared. The ice was melted almost and they were watery. After another ten minutes we couldn't sit there anymore. My mum asked for a refund. The woman behind the bar said she couldn't have it as she only had a card on her phone. The manager was meant to ring to give the refund over the phone. Quite how that one works I have still to work out - can't refund with a card on a phone, can refund over the phone? As expected the refund has not happened. So, if you want to go out with a big group, go up to the bar and drink lots go to All Bar One in the 02. If you go out and you want to have an order in a way which means you avoid the bar area - go somewhere else. Rude staff who visibly couldn't care less. The refund isn't a huge amount, the way it came about and the fact it...

Popped in as a group of 7 for a drink and snack… between shows at 3pm so relatively quiet. One large table was available with signs stating that it was reserved from 5.30pm but also said “Feel free to sit here until they arrive”. Lady at the reception desk said feel free to sit there for now… we told her we’d be gone by 4 anyway.

As we start sitting down another, apparently more senior staff member comes up and says we can’t see there as she needs to start laying it for the next customers (2.5 hours before their arrival time) and they are coming sooner than planned… about 4pm. We explain that the first staff member had said it was available.

They then argue about it behind us at the service station which makes us feel uncomfortable enough to give up and leave. The more senior member says “good” when informed we were leaving.

I’m sure Mitchells & Butlers will be thrilled that they are missing out on dozens of covers every day because the staff can’t be bothered to serve guests between bookings.

As we left the more senior staff member said it wasn’t her but her boss who had not wanted us to sit down. So she either wanted to shift the blame or most of the team don’t want the custom (aka hassle).

As a group who have all worked in service, sales and hospitality for years, the manager might like to look into the actions of the staff or perhaps the bar is sufficiently busy that customer service doesn’t...

I would rate this bar higher, but as a woman I would say the loos have been designed by a man. For a large bar in a place where there is a venue entrance adjacent to it which will cause surges in demand, there are only four loo cubicles for the ladies. This wouldn’t be a problem if the sinks were outside of the cubicles, but they are not, which means we have to spend too long hogging the cubicle that somebody else could be using. Three cubicles and two sinks would see a much faster throughput. Petty complaint? Not if you’re a woman and you’ve had to queue for nearly 20 minutes (out of only a 40 minute visit to the bar!) when there are only about eight people in front of you. Especially when the men walk past your queue to their loos and all of them think they’re utterly hilarious in making a joke about the fact that they can walk straight in and we cannot.

EDIT - after Manager response: Us women all looked longingly at the sign that said toilets upstairs - behind the barrier that said it was a private area. And I appreciate you can't dictate how long a female will take in a cubicle, which is why a) we need more cubicles than men (basic biology!) and b) ditch the sinks in the cubicles and keep them separate. Please investigate 'superloos' where everyone has a cubicle with loo and sink and they are...