iFLY London Indoor Skydiving at The O2 — Attraction in London

An enjoyable indoor skydiving experience with all the necessary equipment supplied for the 2 flights. There are lockers on site for use. This was a Birthday gift & upon arrival we were given the option to upgrade 1 flight for a tunnel flight & photos / video package. Our instructor was professionally friendly & extremely excellent with the children in our group who were struggling & fearful of the experience. Even though our package was upgraded upon check-in, you are told that you can decide to upgrade to another tunnel flight as a last minute thing during the actual experience by giving a thumbs up or thumbs down when asked by your instructor. This wasn’t too clear at the time how this would be carried out but they do point at a sign and ask you to make your choice. In my opinion this sort of thing should be decided upon check-in & not as a last minute thing.

The O2 arena is easily accessible via the London Underground but be forewarned that there are security checks carried out at the entrance if you are carrying a backpack / bag. As long as you are entering the arena for the shops / outside entertainment only, bags, food & drink are permitted. Ignore the signs outside.

A very enjoyable gift experience was had until…

I was unable to download my photos & videos. The website was continuously showing a message they were unavailable & to check back later. A couple of days later I was still getting the same message. After contacting the relevant department at IFly, emails were bouncing backwards and forwards from a gentleman named Gary. I’m convinced he has previously worked for a technical team for some well known useless broadband companies. He initially insinuated that my internet browser or my devices were the cause of the issue & also suggested clearing my cookies & cache. Each time i responded & confirmed this wasn’t the issue there was long responses whereupon I had to email & chase for a further response.

To cut a long story short, after numerous emails backwards & forwards to a few iFLY departments they admitted that the fault was eventually their end. It only took them just over a week to establish this. Obviously a fault with the photo & video system had come into play.

I received an email apologising with the option of a singular return flight or a refund on the photo & video package. To be honest I would have been happy as way of apology for a free flight with the photos / video package supplied. IFLY also admitted that they could have handled my issue a lot more professionally, which alas they did not.

I was supposed to have earned a printed out certificate after my experience but the IFLY instructor admitted that they had run out. Instead they said we would be emailed one so that we could print ourselves. I never received this even though I did state this on one of my previous emails. They said they would get on the case but NEVER bothered.

We decided to decline the singular flight offer & decided to go for the refund option whereupon we were told that it could take up to 10 days to receive. I know from experience that refunds usually take a max of 3 to 4 working days to clear.

Overall the customer service received after my experience was very unprofessional, extremely frustrating &...

I am very disappointed with my experience on Monday evening. Me and my girlfriend were kindly gifted this by my mum for christmas, we booked our flight for 10:30 and were told to arrive at 9:45. During Monday daytime my girlfriend received a call from the team saying they wanted to close the place earlier so asked us to come in for an earlier flight. We had no problem co operating with this as we had no plans before, so we arrived at the o2 for 8:30 as we were asked to be there for 8:45 for our flight to be at 9:30. We went to the front desk and was told they were running behind schedule which meant we had to wait an extra 15 minutes, when we returned to the desk the lady sent us up so we were thinking it was time for our flight, but we was wrong. A whole group of people still hadn’t flown so we were waiting over half an hour in our kits ready to fly as we had come early like we was asked. As we were about to fly after being delayed already we had to wait an extra half an hour as someone was having a private lesson and seemed to have priority over us. By the time we made it into the machine where we could fly it was 10 o clock so we could have stuck to our original booking and not had the hassle of waiting around for a total of an hour and a half to then find out our flights were only a minute long each which is very disappointing considering how much it costs. Overall was a disappointing experience as we was looking forward to it. The only thing that the team could offer us was free media a set of photos and 2 videos each which are taken regardless if you pay for them or not so it wouldn’t cost them anything more to take the pictures just seems like they don’t care about their customers they just want them in and out. Also during our experience our leader was very good and was training another man in our group , although we were also told we would be the only ones in our session (another lie). The man controlling the wind seemed to be very angry at the fact our instructor was talking to the man trying to train for ‘too long’ and also refused to increase his wind speed in order for him to learn better. It was sad to see as I can’t imagine how much the man had to pay for the training. And after we had finished the instructors were flying around so the man was rushed just so they could have a fly for themselves, very inconsiderate and selfish of them. It was supposed to be an enjoyable experience as a christmas present but it didn’t seem to go that way,...

Professional Review of iFLY: Extremely Disappointing – Pursuing Further Action.

My experience with iFLY has been nothing short of appalling. I purchased a voucher over a year ago, spending more than £100 for an experience intended for my disabled child. From the very beginning, the code did not work, and despite repeated efforts to contact iFLY via email and phone, I was met with unacceptable delays and a complete lack of resolution.

When they finally responded—months later—they claimed the voucher had expired in October, despite my attempts to resolve the issue long before that. As a "gesture of goodwill," they offered to reissue the voucher but only if I paid an additional £50. This is absolutely outrageous given that the problem was entirely their fault, and it feels like nothing more than a money-grabbing tactic.

This experience was incredibly upsetting, particularly for my autistic child, who was so excited about the sessions. Instead of delivering on their promises or resolving their mistake, iFLY has only caused frustration, stress, and heartbreak. Their complete disregard for their customers—especially families with disabled children—is shocking and unacceptable.

After reading that 66% of reviews for iFLY are negative, it’s clear this is not an isolated incident. They claim to assist customers on platforms like Trustpilot, & Google, but my experience shows otherwise. This company seems to rely on excuses and delay tactics rather than providing the service people have paid for.

As a result, I will be contacting the Citizens Advice Helpline to seek guidance on getting my money back and will also be reporting iFLY to Trading Standards for what I believe to be fraudulent practices. I encourage others who feel scammed or misled to do the same. Companies like this should not be allowed to continue operating in such an unethical manner.

I strongly advise anyone considering iFLY to think twice. The lack of professionalism, accountability, and basic customer service is astonishing, and the stress they have caused is unacceptable. This is not just disappointing—it is unacceptable. Action needs to be taken to prevent others from enduring similar experiences.

— A determined and deeply...