Bistro Aix — Restaurant in London

We visited this restaurant last evening for dinner and the greeting was ok. We were a family of 3. We were sat at a table and received the menu and after a while the waitress came to take our order. The waiting time for the food was not too long as the place was pretty empty and we called in just after 6pm. The food was nice but nothing too special, the whole dish was drowning in the sauce. The meat was nice but the ratatouille was over cooked and lacking any flavour. We also ordered a bottle of white wine which was served to us without asking if we want to taste it first. Then we received our starters and after our main courses, we were not asked either during or after we finished if everything was ok with the food. The waitress showed a complete lack of interest towards us during the entire evening. We regularly dine at restaurants and we have never experienced such poor customer service. Aside from the complete disinterest the waitress showed us, we were also met with a lack of manners. After we had paid the bill the waitress carelessly tossed our change on the table without even saying "thank you". When we got up to leave and were heading out, no one acknowledged that we were leaving. As my wife was almost at the door she turned around to see if anyone would bother to say "thank you" or at least a "goodbye", another waiter who had not even served us (only came to collect the plates) said a half hearted "thank you". Overall we are utterly appalled with the way we were treated. The fact that they charge 12.5% service charge is a joke for the service you receive. These waiters clearly have no idea how to treat customers. It probably explains why the restaurant was so empty for the whole evening, it tells you something. After reading this restaurants reviews, we thought this would be a nice place to dine but we will not be retuning, this was our first and last time here. We do not recommend this place...

Booked a table for 2 for the Christmas menu, £70PP without drinks.

When we arrived were taken straight through, the waiter pointed us to a table but did not properly seat us or ask to take my partners coat, I made a point of asking for the cloakroom and was told where it was although there was no further offer of assistance. Once we'd sat down, the table next to us arrive who were seated promptly with an offer to take jackets and immediately offered water. Took us another few minutes until another member of staff came and we ordered water for the table and a fantastic bottle of Merlot on the advice of the staff member. Was a fantastic recommendation.

For food, I ordered the duck salad followed by the traditional beef Christmas dinner.

Duck salad arrived, very well presented on the plate and tasted phenomenal, as I was eating it quite a large, sharp bone stuck the roof of my mouth. Asked the waiter who didn't seat us if this was normal for a duck salad to which he assured me it was. It's not uncommon apparently for duck which has been shredded specifically to get rid of bones, to contain them.

Main course arrived, everything cooked perfectly and tasted beautiful, a good serving of beef which was unexpected. What a fantastic dish, absolutely amazing.

For dessert I ordered a small pastry which came with ice cream. The pastry was suspiciously heavy and the ice cream reminded me of iceland bought ice cream. Sickly sweet and with an overwhelming taste of vanilla extract, no sign of real vanilla anywhere. Did not finish this dish, restaurant owner assures me this is made in house.

Overall cost was 200+ including the one bottle of wine, will not be going back as the service really didn't match the food which is highly unfortunate. Being lied to by a waiter and no offer to replace the very suspect uneaten dessert upset me to the point of not hanging around. Will not forget that main course...

We were greeted at the door with the most coziest sight, it felt very intimate and we loved it!! Their attention to detail and the service was impeccable. Both our servers were very patient, professional and we didn’t feel rushed at all. Which was very appreciated!! Even when I was trying to find a wine to enjoy with my dinner I didn’t feel like I was bothering anybody, I still didn’t find something I quite enjoyed but I settled on a Pale Rose and kept it flowing. We had ordered the following; Seared Scallops, cauliflower purée & white truffle which I felt were a little undercooked (nothing that made us sick a day later) but to our preference, nonetheless very delicious. We then got the White Prawns, ginger garlic butter, this was so tasty WOW! For our mains, we got the Organic Rump of Welsh Salt-marsh Lamb, rosemary sauce, French beans, gratin dauphinois which was so Delish and flavoursome and we also got the Wild Mushroom and White Truffle Risotto and shaved Parmesan which was delicious too! For dessert we got the Apple Tart Tatin, flambéed with Calvados, with vanilla ice cream, this was so delicious, the pastry was so soft yet crispy and the apples were cooked and seasoned to perfection and the ice cream was paired so perfectly however the Calvados flambé ruined it for us, it was too strong and too much of it, definitely will ask for no alcohol next time! We also wanted to try the Lavender Crème Brûlée however we were there for so long that they ran out for the night haha!! Honestly, this was one of the best meals I’ve had since my trip to Milan. I’ll be glad to visit this place more times in the future! From the service and the food everything was perfect! I just wish there was a wine by the glass that I liked because I most definitely wouldn’t be able to finish a...