Boulangerie Jade — Restaurant in London

A place that doesn’t take complaints about xenophobic behaviour seriously. I used to go to Jade regularly for a breakfast or lunch. Having been a regular client for 3 years , I complained over a month ago about a member of staff (who has recently joined the Jade’s team at Vanbrugh Park) about what I think was a xenophobic behaviour. The waiter ignored me and my partner few times when we were waiting for a service. When he did manage to serve us, his attitude was bit rude (he was “throwing” our orders into our table without even looking at us and saying anything). This wasn’t a big issue until a couple of weeks ago. My partner and I came to have a breakfast and the waiter took orders from everyone sitting around us but didn’t take an order from us. This was bit odd. We spotted that was engaging with the British-speaking clients differently which leads me to conclude that his behaviour was driven by xenophobia. Jade said they were investigating the case internally . After two weeks I asked what the outcome of the investigation is as I would expect them to reach out to me to explain what had happened. They never replied. It is absolutely unacceptable that xenophobic behaviour is not taken seriously. The behaviour of the waiter made us feel uncomfortable and we are not planning to get back. It is a shame as other members of the staff have always been friendly...

I’m not a person who writes reviews but I do admit that this is deserved. I came by here yesterday as I’ve gotten bored of Gail’s now. This is my new go-to spot.

The food was amazing, you can tell that they use authentic ingredients, not any extra stuff in the food. The only reason it’s a 4* is because the price, it’s understandable as the quality is good but it is still pricey.

The service was great, the gentlemen serving me was super accommodating towards my needs and welcoming. And another woman serving with him was very kind and smiley. I feel like the workers actually appreciate their customers and don’t just view them as ‘customer’ but as a person.

The atmosphere was super good, the music was very chill, and the interior of the place was amazing as well. Only a 4* because it was very busy, however the staff were still able to get to everyone’s needs without failure.

If you are in need of a new place I do recommend here, the price is just a bit off-putting but the quality of food makes...

I came in, hmm looks empty I thought…asked for a coffee ☕️ … the waiter: “to take in or take away?” , Me:”Take away please, I may stay for 5 mins if that’s okay” (I literally wanted to use the toilet and the leave) I get back from the 🚻 and paid £4.10 (😳) for a burnt flat white served in a plastic cup (to take away), on the way out I realised that the price for take OUT was actually £3.40. Me: “Excuse me, you charged me the coffee in this plastic cup for the price of stay IN”, the waiter: “yes, because you are staying IN for 5 mins” Me: “ but I have been served in a take away plastic cup and I’m going to take it OUT”, the waiter: “ yes, but you are IN”. Seeing that that conversation was going nowhere and given his patronising and passive aggressive reaction I just left with a burnt coffee, bad mood, bad feelings and a reason to not come back (ever) again to that place. AVOID! just around the corner you have 2 coffee shops more wish I would just have missed...