Bow Bar — Restaurant in London

I had a terrible experience. The staff was absolutely lovely however I popped down for a QUICK bite expecting a max of 30 mins for an app and drink. It took closer to an hour and a half. I sat and my server informed me it would be a wait for food, I asked how long. He told me 5 mins, which was of course far faster than expected. I got my drink right away and then proceeded to wait… and wait… and wait for nearly 1.5 hrs. I was told after it was due to room service. Which I would have done (or gotten take away or eaten somewhere else for less money). It was extremely overpriced—which you expect for a hotel bar but I pay because of the convenience. I had 4 different servers and the manager come, apologize and promise only another 3-5 min wait. It was not. When I finally got the food I discovered I had paid nearly 60 pounds for overpriced hash browns and poorly prepared oysters. The manager kept offering me a free drink once I had my food—the last thing I wanted was to be at the bar any longer. Every other single guest seemed to be served faster. Instead of comping the drink I did order the manager waived the service charge—ridiculous since I wouldn’t have tipped anyway.

Go out to another bar or get delivery to your room (in contrast my zapp order arrive in 5 mins for way less money for grocery items).

I would have expected to have my entire meal comped for the service I received, I would have preferred to skip dinner all together rather than the experience I had. I am a consultant and travel regularly, this was hands down the worst experience I’ve had at a restaurant or bar. And...

What an exceptional service we have received from Pietro and Francesco! They really made our date night special! They know every cocktail recipe by heart and they really impress us with the amount of thoughts they have put into the menu as well as the sustainability of the bar. The inspiration of the drinks are very interesting.

We had doubts at first judging from the exterior of the hotel but once we got in it was like a complete different world, we both love how open and trendy the bar is. Great ambiance and atmosphere! Really...

The bartender was super rude and provided a terrible service. i have stayed in Hilton’s all over the world and never received such attitude. We checked in at 21:26, went straight to the bar and at 22:06 we still hadn’t been served. the guy in the picture went off chatting to ladies for almost ~20mins and when I complained to management instead of apologising and asked if I wanted a drink he called me a liar. i don’t know what has happened to the service in the UK now. it was not like this years ago. definitely not...