BrewDog Paddington — Restaurant in London

The location is quite nice, so I decided to have drinks and dinner here with the wife. After entering I was greated by a friendly lady behind the bar, explaining some of the possibilities to order. You can order from the guy running around if you can flag him down, or by the bar. After sitting down I realised there is a third option as well, you can place an order online by scanning the dedicated qr code on each table prompting you to “order and pay”. You can select items from the menu, and even see allergen info plus a nice picture of the items as well. Sounds great! I wanted to give it a try so I thats what I did. Drinks arrived promptly so I assumed all is good, food’s gonna follow.

A runner came to us with a food ticket from the printer asking if I ordered that (order for table 103, we are sitting on 105…) I told him, no, I ordered something completely different for this table which is 105. He said ok, thanks.

The food did not follow though. After ordering and recieving another round of beer I asked the server how much longer for the food? Some 5 minutes later he came back. There’s an issue with the printer in the kitchen, he said. They recieved my drinks order and all the food orders from other customers before, and after my arrival, but not ours. He apologised and offered to refund all food, if we cant wait, which I refused apart from the one dish we did have to cancel, as by now my wife could not wait any longer and had to leave for a meeting. Hungry.

Something definetely must have been wrong with the system as shortly after this conversation the runner brought me an other beer which I did not order but he tried to convince me that I did.

When the food finally arrived, it was lukewarm, with a bit of bone in the chicken fries. I ate alone and finished it all because I was very hungry. Flavour was ok, beers are nice.

I was waiting for quite a while for my server to eirher bring the card machine over or say something about the refund of the 1 dish, only to suddenly seeing him packing up and going home, I had to run after him to ask how the refund is gonna happen because he did not explain that part. Apperantly its automatic through the app and probably will arrive by the next business day, but I did not recieve any email like i did for the orsers or paper copy of that. I found this quite odd.

I dont want to be unreasonable, its an alright place, not gonna give 1* for one bad experiance, but this experiance was quite uncomfortable and unpleasant for us.

Service: 3/5 Problem solving / communication: 3/5 right solution, poor explanation. System: 3/5 I was excited about it and it has great potential but it’s faulty Athmosphere:...

It falls short of five stars if you're entering via West Quay Rd because it's a down right dusty, dingy doorway. It needs some greenery or artistic something to alleviate the grey concrete starkness.. lts pleasant enough when you get inside with a wide range of booth seating, high stool tables, and a retro feel new York warehouse style co working space. It's quite shady during the day in this part of the bar and l used my nightlight on my pixel to take the attached shots. Walking forwards to the actual till and tap area you can glimpse the real star of the venue, the steps in front of the Paddington basin..The water and planted landscaping is very soothing. The outdoor seating is part shaded by the building but lm sure there are table umbrellas available upon request if you feel too exposed. You can reserve tables for groups as we did inside near the west quay entrance and l saw a party group outside.

The service was low key, discreet and nothing to mark it out as exceptional. It's hard for most bars to cater for the none drinking fraternity. 0 % alcohol isn't my thing. Real dark ginger beer is. I'm not a pale wimpy fentimans mind of gal and l would like more tea choices. The food is what you expect. Burgers, selection of dirty fries, pizzas and not particularly exciting brunch options. I ordered sourdough toast n butter because l just wanted something light to go with my breakfast tea. It was shockingly tiny to the point of being less than the substance of l slice of a Jason's loaf. I do think Brewdog needs to...

Absolute joke of a pub. Their “protein salad” which I ordered extra chicken with for £17 had less than 100 grams of chicken in it and mostly contained nuts. When I complained about it I was told they cannot do anything about it. I was then denied further service on the allegation I was drunk and swore at the staff which is a total lie. They just did not appreciate being told that their “protein” salad is a total rip off and a piss take given that I even paid for extra chicken and there was barely any protein in it. That was only the tipping point though as before that we had a whole host of other issues including the bar tender who took my first order being unable to speak English and proceeding to serve two other customers AFTER taking my order and then explaining something along the lines that she though I had left when I’d been standing 2 metres in front of her all along. They also refused to switch the TV channels for us even though there were at least 3 TVs in the pub that no one at all was watching and were unable to explain why it cannot be done other something about the “company” telling them they can only show one channel?! Finally in their gents a massive water tank has no lid so while you are taking a wee there is toilet water spraying all over your face and the manager’s manager to whom I last spoke said he was aware of this issue yet they were not taking any apparent steps to solve it. Will certainly never set foot there again, worst service I ever received in any pub in London for...