this was wrote by my husband as I wouldn't want to describe how I angry I was: My wife and I visited Cafe East for a lunch, but had one of the worst experiences of eating out in London (we've been living in London over 10 years!). The quality of food is OK but the service is very poor and staff are very rude. We ordered a starter and two main dishes. After starter arrived at table for 30 minutes, there are still no trace of main dishes but there are 4 tables with guests arrived at the restaurant later than us who all got their food, some of them even finished and paid the bill. We had to ask one of the waiter what's happened to our food and he seems to visit the kitchen for a check but after 15 minutes' waiting, still no food coming. My wife then come to the counter to ask the manager, she says because we ordered the starter, then we have to inform them when we finish the starter and they can serve the main dishes. We think this is a ridiculous explanation because

1. this is a Vietnamese street food (equivalent to Asia's MacDonald), other restaurants all serve food in one go
2. We asked one nearby table, they got their food in one go without informing the waiter they finished the starters. More importantly, we asked a waiter to check after half an hour's waiting but he failed to give us any replies. During the process of talking to the manager, initially she was very rude and refused to take any responsibilities and basically made us feel it was us to blame to get the food later. When we pointed out we asked one of waiters to check our food and the manager called this waiter to our table and talked to him in Vietnamese, the manager finally said a apology to us and left immediately in a impatient manner. The whole thing left my wife in tears. When the food arrived, we lost appetite and only managed to finish part of the food and left. We think this will be the last time we visited this place, hope other people have better luck than us!!!