Caffe Caffe Teddington — Restaurant in London

One star because because it's not possible to leave a 0.

I went in for a coffee 8.50 am - as some of the displays weren't set up I wasn't sure it was open, so I I said "hello are you open?" The lady behind the counter glared at me rudely and shouted "OF COURSE!!!" I asked for a coffee but her replies were very hard to understand because she kept turning her back on me. She then rudely told me to "sit down". The coffee arrived. Once finished I thought I'd help out, (seeing as the cafe clearly wan't actually ready to accept customers - she was vigorously cleaning and food was still being laid out for the day) by returning my cup and saucer to the counter. She saw me do this and shouted "NO NO NO NO NO NO NO!!!!!!! YOU HAVE TO LEAVE IT WHERE YOU WERE SAT!!!!!!" "REMEMBER NEXT TIME!!!!!"

Trust me - there won't be a next time. Avoid this place. If this is the attitude when it's quiet and all the customer wants is a cup of coffee, I dread to think what it's like when it's busy. Rudeness seems to be Caffe Caffe's default setting.

I see I'm not the only reviewer to comment on Caffe Caffe's...

Really slow service when caffe was pretty much empty, also overpriced. Wouldn’t visit again. Updated review post restaurant’s reply. I don’t think my review mentions date and time when I visited so that’s in response to your first point. Secondly given your hostile remarks you obviously don’t take criticism well & maybe if you did, you’d improve things. I’m not ‘used to fast food’ as you state, used to food being served faster! Two different things. Food in Michelin star restaurants is served quickly so negates your point that only fast food is served quickly! I simply don’t have 25 minutes to wait for a quick bite to eat on my lunch break in a cafe! Your customer is also not “difficult” if they’re not prepared to wait ages for their meal either as you suggest. Prices are displayed & I did pay despite knowing you were overpriced in the hope it was as worth it - sadly I was disappointed. Hope on reflection you take on board my comments but if you’re not prepared to welcome customer feedback, might I suggest maybe don’t have...

Absolutely unacceptable experience at this restaurant. My partner and I suffered severe FOOD POISONING after consuming a tuna wrap from their takeout menu. The symptoms were intense and debilitating, ruining what should have been an enjoyable meal.

To make matters worse, my friend had an equally horrendous experience dining in. She was served the wrong omelette with mushrooms in it, which she was allergic to. Despite clearly indicating her dietary restrictions, the staff's negligence could have led to a serious health emergency. The handling of the situation by the manager was atrocious – instead of rectifying the mistake and offering an apology, they were rude and accused her of ordering the wrong dish.

The staff's lack of training and professionalism is evident and completely unacceptable. There are far far better dining options in Teddington. Save yourself the ordeal and AVOID this place at all costs. I hope this place...