Caffe Latte — Restaurant in London

We found this establishment via Groupon for a halal breakfast, we write this review with a disappointed distaste for such places. When we called the day before to confirm they still accepted groupon vouchers and for any terms and conditions that may have applied like timings and any pre reservations required. We spoke to a staff member who said that yes they accept groupon vouchers and we can pop in without reservation anytime before 3pm. We arrived at roughly 1pm, looking forward to our day out on our day off from work. We explained we called prior regarding the Voucher, however were very confused as to why suddenly the circumstances had changed. We were approached by the Owner/Manager of the establishment who is by far the most arrogant, condescending and patronising individual we have met who is in the business of service (cafe). He 1st told us that his establishment only accepted Groupon vouchers before 12pm, and as we came at one we no longer can use this offer. Thereafter a minute later he then went on to add that they no longer accepted groupon vouchers at all due to the costs and low profit margins he incurs (which isn’t the consumers issue or problem/concern) which confused us further because he clearly contradicted himself. He asked why we took pictures of the front as can be seen in our above post, we mentioned we are food bloggers. His next response very much upset “ oh you’re bloggers, I hope you give an honest review. I don’t know why my staff said we accept groupon vouchers when we don’t. Food bloggers only want ‘Honorary’ treatment otherwise they give a bad review. Even if you did give a bad review it wouldn’t affect me or my business in anyway, I can offer you 2 coffees on the house for your inconvenience. Although most owners wouldn’t even offer this as it’s not my fault. But I will so do be honest in your review.....” I would rather not go too much into the nitty gritty as writing this really does bring back that appalling experience. His unprofessional and discourteous behaviour was full of arrogance and passive aggression. Ironically we saw multiple customers returning food back and having issues themselves.

S.N. We contacted groupon immediately after leaving and were told that the establishment still accepted and uses groupon and showed no intent to terminate the establishments groupon contract. So either a multi million pound company is deceiving us or the clearly delusional restauranteur To say his mannerisms and tone was rude is an understatement. This place doesn't even deserve a 1 star. Avoid this place like a plague if you value your time, money and integrity! Furthermore do share this post as much as you can so others don’t face the same embarrassment and...

I am absolutely appalled by the treatment my 12-year-old son received at this café. He was in desperate need of using the restroom and approached staff politely, explaining his situation. Despite his clear distress, the staff member a lady refused him access, stating that the toilet was for paying customers only. My son pleaded with her, even offering to buy something if he had the money, yet she still refused to help. As a result, my son had an accident and wet himself.

This is completely unacceptable. To turn away a child in need is not only unprofessional but heartless. Your establishment failed in the most basic aspect of customer care. My son was alone, vulnerable, and seeking help, and he was met with cruelty instead of compassion. I am beyond disappointed, and frankly, I would never trust anyone with my food who could treat a child like that. This experience has left a lasting negative impression, and I strongly urge others to avoid your café if this is how you treat your customers especially children. The irony that it states on your Google profile...

Arrived there to eat and faced the most unfriendly and unsmiling staff. We had travelled from south London to come and eat there, and were so disappointed. Our English breakfast was 20 minutes late, cold, with a few bland mushrooms and the top half cut off a soggy tomato, with a couple of slices of uncooked turkey slices. Our toast was cold and accompanied by a few blocks of rock hard butter. When I asked for ketchup I was given a dirty look by the barista, and then given a tiny dolls house style pot of sauce between by husband and I! They need serious staff training, as well as the instructions on how to cook a basic English breakfast. Needless to say, would never come back and I hope they get the help they need because it really seems to be...