Costa Coffee — Restaurant in London

I walked in here today feeling slightly apprehensive as this was the first time I’d been back to this particular branch of Costa Coffee since my mum passed away. She’d sent me off here to buy a coffee on my own as she wanted me to get used to visiting cafés and restaurants on my own after she left us. I remember sending her a photo of my coffee to show her that I did it! Fast forward several years and I ventured back today, once again on my own, albeit with a lump in my throat and tears prickling my eyes. I was greeted cheerfully by lovely Oscar, a delightful and upbeat ‘barista in training’! I immediately felt calm and positive and my anxiety about returning to this particular branch melted away. I told Oscar how lovely it was to be greeted so cheerfully (‘hello lovely’, which was exactly what I needed today), and added that you never know what people are going through in their lives when they walk in. Such a lovely young man with great insight and such a cheerful disposition. The coffee, crafted by a lovely (and also cheerful) barista, was delicious too; decaffeinated Americano made with hot soya milk. 😋❤️ Thank you for a very positive experience in this branch of Costa Coffee today, but my special thanks must go to Oscar, who without even realising it, made a huge difference to my visit. ☺️

As Mother Teresa said: Kind words can be short and easy to speak, but their echoes are...

I would like to express my sincere disappointment with the staff of this coffee shop.

Me, my family and friends are regular customers of this coffee shop. We visit almost every day. We consume food, drinks for us and our children. Today while my friend and I were in the queue the girl behind the bar kept trying to call her colleague to come and help her, while she was standing outside at the tables talking to a woman but no success . Then my friend went to tell her that her colleague is calling her hard to help with customers. After a long wait it was my turn to be served, but unfortunately three of the people behind me got their drinks before me and I continued to wait for my iced latte with a baby in my arms and my daughter by my side. When I finally got my drink it came without a straw and I asked if I could have a straw. My straw was literally thrown next to the coffee. Then I looked at the lady who was called and she was laughing mockingly at what was happening.

I don't think a regular customer deserves such service because of personal preferences.

I hope you will adress this issue to prevent it from happening...

As a regular customer of this particular branch, I was utterly disgusted to witness the customer service provided by the so called 'duty manager ' (Darlena) on duty today, Sunday 6.10.24 at 12.25pm. Her attitude was sullenly, aggressive and downright rude to fellow patrons waiting in the queue to be served. There was a sizeable queue forming and when asked if she could assist the chap serving, she was very reluctant, stating " I can see! then proceeded to carry on clearing tables and bore no interest in helping to reduce the wait time. In addition, her colleague Alex, when asked if he was using the requested Soya milk for my coffee stated "This is skimmed and I am serving someone else!" This later transpired to be for the patron behind me and totally disregarded my order asking me if I had taken the receipt? Whilst Darlena did apologise for the confusion, it was done so in a belligerent manner. I doubt any feedback will be given to the individuals concerned, but one would hope that is taken on board It does Costa's reputation no good at all to be served by members of staff who clearly do not want to work in a customer facing...