Costa Coffee — Restaurant in London

Me and my little sister entered costa on Saturday 11th of March 2023 first walking in customers of the day. Firstly the supervisor in store at the time abruptly told us the que is queuing up from the middle till, even though we'd already paid for our coffee. Secondly, after getting back to the ward with our coffee we was unhappy with our drinks. So we decided to bring them back. We asked for them extra hot and they was warm at best. Then after explaining to the lady on the coffee machine that we wanted our coffee extra hot even if the milk is burnt and she refused laughing at us and telling us she refusing to "serve burnt milk" even though that's the preference we'd asked for. The night before the team had no problem making the coffee as we asked. I explained to the supervisor that we was unhappy and she rudely tried to explain they can only heat the milk to 160. When that is only a recommendation not a requirement as I've worked as a supervisor in a coffee store myself. I've been a loyal customer for 12 years and today's experience was absolutely disgusting. Not only did they not make the drinks we asked for they also need training on customer...

Lady who took the order was pleasant. Lady that delivered drinks to waiting area was rude when I explained I could drink my tea with lots of milk. I asked for a little milk she then made another tea with milk in a gave me extra milk on the side she obviously hadn’t listened to my first explanation. I was told I should have asked “I explained I wasn’t asked and I haven’t come here to be told off” the lady in front of me asked for the Wifi password and she rolled her eyes at her as if she asked a question that was to much effort for her. Unfortunately there was some pleasant staff and some totally rude who have no people skills. When you are paying for drinks you expect to be able to drink them and not endure them just so they don’t feel inconvenienced. They are working in a hospital where some people may need a little more compassion or...

This Costa opens at 7am, I arrived at 9am and ordered to eat in. However I was told that I am not allowed as I have to wait until the entire seating area had finished being clean and it would take the afternoon to be done. Very disappointed as it does not take a small seating area over 3 hours to be cleaned, and seating still not available 2 hours after opening!! I therefore had to go somewhere else to sit down and eat.

I always order brown bread toast, however they had no brown bread available! I got a croissant and they even served that burnt!!! I requested for a refund, and the supervisor was showing it to the staffs behind the till whilst giving me a dirty look. And then another staff decided to show the ‘burnt croissant. Very...