Costa Coffee — Restaurant in London

I was asked to add track and trace by barrista Jo (woman) and I said I do not have the track and trace app due to only just receiving a new phone. I said she could make a note of my details. Jo asked me what size of coffee I wanted and I told her regular but she did not understand me so asked another 4 times in total. I was not asked about track and trace again, I hung around waiting for my toastie and coffee which I then took to a table and began eating. Around 8 minutes into my toastie I was stood over by Jo who said I had to give her my details now, I asked that I finish eating as I had been driving a bus all morning and had been up since 4am, I was hungry. She said no. I said please, let me just finish and I will come over, Jo took a step back and said "I will wait here until you finish." I was absolutely humiliated as the restaurant had around 10 people who by now we're watching, I put down my toastie and entered my details via the app which I downloaded onto my phone there and then. The treatment I received today was awful, needless to say both Coffee and Toastie were...

NO REGARD for customers in this store: I placed an order on the app at Tesco Costa store in Purley. I went to collect my order and was told by the store manager Edyta that I could not receive my order due to a store system issue and it not showing on her system. So despite paying I didn’t get my order. The store manager was incredibly unhelpful and didn’t help us resolve it and said I needed to contact customer services, showing no care to resulte the problem and serve the drink I had paid for. This is now the second time this has happened in this store, with the first time being a month and half ago. I left the store with a very sour taste of Costa’s service and as someone who regularly purchases from Costa this really...

Poor system. They were a little busy, took my order and I said I was going to toilet. Came back and the guy Ervis was getting angry as no one was owning up to my order. Said it's difficult if customers aren't there as they don't know what they have ordered. Clearly not a good system if you have to repeat it twice, and they got my...