Costa Coffee — Restaurant in London

27.10.21 - called here today with a friend, the grumpy female assistant now appears to be acting as barista (possibly to limit her contact with customers?). However, that hasn't quite worked, she still managed to grumpily order my friend to put her coffee down so that she could arrange the cup holder - it were as if she was speaking to a five year old child, rather than a paying customer! The gentleman working behind the counter however, was very polite and curteous - thank-you. Just a note - neither servers were wearing face-coverings, despite dispensing food and beverages to customers. It may at the moment not be obligatory to wear face coverings, but I don't find it confidence inspiring when staff serving the public food and drink choose not to. 23.07.21 - I'm writing a update to my previous review, below. Unfortunately the coffee machine in the adjacent M&S remains out of action, so I thought I'd give the Costa another try. I really wish I hadn't - the weak coffee persists, but even worse than this is the negative attitude of one of the servers. I could only partially see her name tag - Apana . . ? Store Manager. She really needs a course in customer care; ask for anything slightly different, e.g. extra hot, and you are met with a pained, grumpy expression, as though she is doing you a favour rather than you being a customer paying for a product. I definitely won't be going there again! It's a shame, as the other server, a younger woman, is very pleasant and helpful.

I went there this morning (14.07.21) as the coffee machine in Marks & Spencer a few doors down was out of order. Very disappointing bland, weak coffee, more akin to drinking warm milk. It is also significantly more expensive than the machine dispensed coffee in Marks & Spencer. It's quite a poor reflection on the quality of the coffee when coffee from a machine is superior to that made...

Scumbag move to leave the toilets locked with a code. It's designed to only allow customers access, which I know is their right but is in bad faith to the community anyway. I planned on buying a coffee after I used the toilet but I couldn't open the door and it said vacant so I couldn't understand why. I've recently been having bladder problems that haven't been diagnosed yet so I ran to the toilet and didn't consider the possibility I'd need it unlocked for me. Whilst I was struggling to open the door I went unnoticed, perhaps I should have called for help but it didn't occur to me yet this was anything but a stuck door. Then I pissed myself through my trousers and onto the floor. The staff sort of ignored me without apologising. I sat down on a seat because I just wanted to be unnoticed and I know I shouldn't have because of my condition as it would spoil the seats. Eventually a staff member politely asked me to sit outside because there'd be customers sitting there. 1 star because such a toilet policy is hostile to the community and the staff deserve 2 stars, 1 star added for civility and politeness, the rest not given because they obviously aren't trained for the situation of someone desperate...

Had an uber pick up a blueberry Muffin and a mango bubble frappe which I have delivered about 3 times a week, today however my frappe today had NO MANGO BUBBLES in it. I was so disappointed.

Update 6,7,2022 Also today ordered a mango bubble frappe and again would u bloody believe it no mango bubbles. Tolworth u need to start sacking some staff or training them. I didn't even get any mango sauce on top of the cream it was like a cup of cold icy milk with a bit of mango sauce in the bottom of the cup and whipped cream on top. NOT A HAPPY CUSTOMER AND WILL NOT BE USING THIS...