Da Franco Ristorante Italiano — Restaurant in London

Really disappointing. My score of three stars is a tad on the generous side. Sadly one can't award half a star so three it has to be. I've not been here for about eighteen months and in that time standards have either slipped or the owners have become very complacent. The presentation of both courses was poor but it was the main course that was most disappointing of all. I ordered the calves liver and onions and asked for it to be cooked medium-rare to rare. It came well done. Very well done in fact. And then there was the side dish of fried courgettes. They were so thickly coated in batter that batter was the only thing I could taste. At the start of this review I wondered whether the owners had grown a little complacent. At no point did any member of the staff ask me if I was enjoying my meal or if everything was alright. Not even when I left and the owner shook my hand did he ask whether I'd enjoyed the food. Clearly he assumed that I had. In conclusion I can only say that it could well be another eighteen months before I return. So...

the worst service i have ever had. we asked a waiter about food what the lady next to us was having and he said thats king prawns so we had order that and then when he brought our food that wasnt what we have ordered. and we asked to change it. then he brought wrong for for the second time and when my boyfriend told him to change it for right meal he seems to be very upset. after all of that he called another guy who said it to me "you cant keep sending me food back" and i think that was very very rude cus it wasnt my fault that he was given me wrong food. he wasnt right and he treated as like a rubbish bag. we felt very unwelcome. we also were waiting so long for a card machine and they werent that busy cus they had a time to standing and staring at us without doing anything. i would never go back there again and i wouldnt recommend to anyone this place. if you want to get a customer and keep it to coming back to you, you should pay attention in customer service. i regret that i didnt leave after these words which he...

Best Italian place I've ever been to, no questions as to why it has been around for almost forty years. I've had the same pasta dish at multiple other places and was always disappointed, but this salmone one exceeded my expectations. Apparently the calves liver with butter and sage is also amazing, and the potatoes are nice. The complimentary fresh bread and butter are also incredible, soft and fresh (unless they've run out, but that's one's fault for getting there so late). I don't recommend the spaghetti covered in pepper unless you love pepper and don't mind it not being creamy, but the chef is great and I've decided to go through everything I can eat on the menu, so I don't mind. Service should be really good, but I was told if you're not happy, ask for Daniel, the owner (which I think is weird, but I believe that man knew what he was...