Domino's Pizza - London - Norwood Junction — Restaurant in London

Pizzas delivered in a crushed box. Very bad customer service.

I've called the store to say that the pizzas were delivered in a crushed box and asked for their driver to come back and collect the pizzas as it was unacceptable and requested a refund. The operative called me back to say that the driver couldn't come back and acknowledged the fact that there were no triangles in the box and the pizzas were crushed. The operative advised to throw the pizzas away and that they would process a refund.

The same night (approximately 2hours later) the operative called back and asked for pictures of the crushed pizzas because the driver had now claimed that one of the pizzas were ok. I asked the operative to pass me on to their manager as that was not what they had advised on the phone earlier and the operative claimed that she was the manager but refused to give her name. She then said that she needs to speak to the team (despite claiming she is the manager) as I refused to provide photo's.

Its very disappointing that you cant trust the word of the customer representative which claims to be the manager and the dishonesty of the driver is shocking.

Therefore I am posting the pictures on google review for not only Domino's to see but for everyone else to see as well.

I usually don't leave reviews but the service was...

This afternoon I placed an order for the first time at this branch, which will be the last time. I placed my order online for asap at around 13:32pm. With this dominos being not far from where I live I didn't expect my food to take an hour long to come. When it arrived, and I received my pizza it was barely warm, basically going cold. I don't get how a pizza branch practically down the road from be delivers COLD pizzas to paying customers. I orginally wanted to order from the Addiscome branch but it was collection only. From when my pizza said it was on quality check I didn't expect to have to wait so long for a cold pizza to come. The driver left so quick before I could even complain, & I know he is aware of the temperature of the box because it was hardly hot. A pizza that had been freshly made should be pipping hot! Disgraceful...

I've been ordering quite regularly since they've opened, and about 90% of the time I am happy with their service and quality of pizza.

I don't know why the other reviewer suggested to order mammas pizza, that one is 10 x worse!

Anyway, they have always been quick to deliver and the pizza had been good most of the time (one of the times my pizza was so dry, lack of cheese and lack of sauce, I may as well have had bread for dinner at that time, and the customer service was just alright, lol). I personally disliked the Penge dominos which was why I held off from ordering from the franchise until they opened up in South Norwood.

I think they haven't been given enough of a chance to work out the kinks, so I would suggest giving them a second chance before ruling them out...