Domino's Pizza - London - St Paul's Cray — Restaurant in London

Domino’s St Paul’s Cray. Ordered pizza, passed my house to delivery first delivery 20 mins away then driver got lost. Eventually turned up and was attempting to deliver to wrong house. Pizza was obviously cold. Delivery guy said they were forced to use the Domino’s app and not their own phones? None of which made any sense?! Rung the store and spoke to a so-called manager who said she would get me another pizza after current deliveries? Approx 45-60 mins later. She then threatened to put the phone down when I got angry about this pitiful attempt of resolve. Couldn’t understand her as she spoke very fast with an accent and seemed to be rushing me off the phone. Made a further complaint to head office and was told I should not have been abusive on the phone (wasn’t) and no comment on anything else. Takeaway with Domino’s and pretty much everyone is a complete joke. When mistakes are made - no ownership of blame at all. …and prices are ridiculous. Never gain...

I would have given this no stars but it doesn't allow you to. Appalling customer service, ordered the Pizza, 25 mins later I received a text to confirm the order was on its way. A further 20 mins passed so I phoned the store, The guy who answered told me it would be 5 mins, when I challenged why it had taken so long he said if its cold when it gets there then phone me back....great customer service. When I asked for his name silence and then James....James who I responded, James Smith. A further 10 minutes passed so I phoned again. The guy who answered the phone sounded like James who started by saying that he would get his manager, a guy sounding like James came on as the manager, then they hung up the phone. I phoned back, no one called James works there but the pizza would be another 10 minutes....50 minutes after the dispatch text the pizza arrived stone cold so I...

Absolutely very unprofessional behaviour from the staff, ordered my pizza, 1 hour later still didn't arrive. I had to ring them more than 2 times for them to answer and when the lady finally did she said the driver couldn't find my address. The same driver who've been delivering here for the last 4 months. When i asked why they didn't call the said they tried to call me. Ridiculous!!! They try to lie to you straight forward. After they said my phone number was wrong even though it's the same as i have an account opened with the same bloody number from day 1. When asked if she ca tell me the number she tried to call, intentionally misstated 1 number... Really do hope any of Dominos managers see these review becouse their...