Domino's Pizza - London - Streatham Hill — Restaurant in London

Do not order from this dominos. Ordered two pizzas which came like they had been transported on their side/upside down. Absolute mess. Complained and was offered a remake and complimentary drink. New pizzas came. Absolutely swimming in tomato sauce and the bases are not cooked through. There is raw dough topped with barely melted cheese. Called to complain and was told I am lying, that I don’t know what I’m talking about, that I have never ordered from them before (I have lived here for 2 years on and off and this is probably the 20th time I’ve ordered from this restaurant) that the manager personally checked the quality and there is nothing wrong with them. Completely unwilling to listen or to try to help. Very rude and defensive, with no interest in understanding how they had failed. At this point I asked for a refund and was told that they will not be wasting any more food or money on me. Asked for the managers name so I could complain to head office. Refused to give me his name and told his staff not to give his name either. Hung up on me. Actually some of the worst customer service I’ve ever encountered, along with some of the worst food I’ve ever received from a major operator...

Ordered a Pizza here on Thursday 7th December. Pizza was delivered by an extremely rude driver who said he had to wait 5 minutes for an answer - which was plain untruthful. It was supposed to be a 50/50 pizza, but it was just one whole pizza, not well done, with missing toppings that I paid extra for . I called up to complain as £24.07 is not throw away money, requesting the managers name but the staff member who answered said "we don't give out names u less we can identity you and we know what it's for". So he wanted MY name before he was prepared to give the store mangers name. When I reminded him that it was a publicly listed company's obligation to confirm their store manager he replied "I don't want to get into these legal things" and hung up. Been getting Pizza's from here for years but this was the worst pizza and the worst customer service from Pizza restaurant I've...

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I purchased a large pizza this evening for my son to take with him from .He asked me for bbq base and I ordered this as the base for his pizza but tomato base was put on it.

The man that answered my call was not only dismissive but actually ran through my order history and told me that I do not usually get bbq base.

I was told to bring the pizza back in order to get another and then I was told that I owe a pizza also. I was also told that they did not want to waste 2 pizzas.

This is truly disappointing and the treatment I was given was quite upsetting. Am I not entitled to change my order ? Or order other people pizza at my address besides my son that do eat tomato base?.

Why should I be investigated as if a criminal by analysing my previous orders.I am very shocked by all of this, we only wanted a pizza and received absolutely diabolical...