Domino's Pizza - London - Willesden — Restaurant in London

So it’s saturday night around 8pm , me and my friend decide to order two large pizzas through the app . Everything went fine until it was time to deliver the pizzas . I go te the tracking app around 8:25pm and i see that the driver is at the address so i go to the door , as i always do because I don’t want to keep them waiting . But this time no one comes to the door , the pizza doesn’t get deivered and the app shows that the pizza was delivered . After calling the shop which was never answered , i decide to walk to the shop myself and ask what happened . I was told by the staff that the pizza was delivered , the driver fully consciously lies to my face that he delivered the pizza to my address while i was at the door for the whole time and NEVER saw anyone come to deliver . After being shouted , told that my order was delievered , and treated VERY POORLY by the staff i was HANDED the pizza that was labeled with my address just like that . I had to carry the pizzas home , which were cold at this time , walk there even though i paid for the delivery . They NEVER APOLOGISED and managed the incident in the worst way possible . Shocking to be honest for a business with such scale . I will email the domino team and ask for a full refund and for a very long time will not order from this...

Starting to visit this dominos less and less as service is really poor. Always given the wrong items so led me to complain. Called up to redeem a free pizza, no answer two days straight, so decided to visit the store. Was served by a staff member with the worst customer service. She didnt know how to redeem my pizza when i gave her my number, accused me of lying, asked to see the email, then wanted to see my order to match it with the email, kept asking to see the dates of my email and order because she didnt believe. Eventually decided to give me a pizza but would not give me stuffed crust even though the initial pizza which was at fault had stuff crust as you could see in the order. Tried to explain this to her, agreed to give me stuff crust, little did i know she lied just to shut me up. Felt like no value for my efforts. I noticed the phone go off many times while i was there but not one staff member answered, which now makes sense that my calls were left to ring out. I would have left the staff members name but she refused, best i can do is a description, Eastern European woman with dyed red/purple hair. Really defeats the purpose being given a free pizza in dominos efforts to redeem themselves to then being given an even...

The customer service at this particular location is awful. My partner and I went to pick up our pizzas because we were notified that they were ready, but the crew members told us they were probably still in the oven. We waited and after about 10 minutes, I asked them to check again. Our pizzas still weren't there. Finally, the guy told me that they probably didn't start my pizza yet, so he got them to remake mine, but it took another 10 minutes for them to tell them about my partner's pizza as well. We did finally get our pizzas, but after over an hour wait. During this whole time, not once did any crew member say something as simple as "Sorry for the wait." We didn't get a single apology and the crew members just acted annoyed at us for our pizzas not being there, as if it was our fault that they weren't made. After such a wait, I would have expected them to upgrade our pizzas to a larger size since they had to remake them anyway, or at least offer a free dipping sauce. Instead, they didn't...