Eat Vietnam Bar B Grill 1 — Restaurant in London

I've previously given this restaurant glowing reviews. I've loved eating here with my family over the last few years and recommend it to lots of people. However, after my experience today with a booking, I'll no longer eat here nor recommend it. I'd had one issue previously but because I'd visited this place so many times I let it go even though I shouldn't have and we continued to eat here. On that occasion, it was the day or a few days before the winter lockdown and during our meal people, who were obviously known to the staff, were in a queue outside. They were consistently staring through the window at us, and the staff spoke to them and they too kept looking at us, this whilst we'd just started our main meals. When we'd finished, we were looking to order more drinks and desert when a member of staff gave us the bill. Before we had a chance to ask them why they had brought the bill a member of staff came over asking us to pay. My attempts to explain that we wanted more drinks and that they were being extremely rude bringing a bill without us asking was just met with smiles and awkward looks. We had been in the restaurant approximately 40 minutes so it wasn't as if we were hogging the table. Before we were even out the door, the people who had been staring at us, were coming in and attempting to sit at the table. Despite this, we put it down to the impending lockdown and decided to keep eating here.

Fast forward to today. We made an online booking on Saturday for 3.45pm today as the only other time available was 8pm. It was for my son's birthday. My partner then gets a voicemail today from the restaurant stating that the restaurant actually closes at 4pm and the kitchen at 3.45pm so to call them to book a table for either earlier or later which is what she did. The lady at the restaurant then states it's a bank holiday and busy so we couldn't actually book a table as they weren't taking reservations but only walk ins but that it was quiet at lunch time so we could come then. When my partner stated we had eaten lunch so that wasn't an option the lady just repeated that we couldn't book a table and only walk in so basically we would have to hope a table was free. When my partner said that on the voicemail the lady had said we could rebook she just repeated they weren't taking bookings just walk ins.

Absolutely shocking customer service and at such late notice on a bank holiday making it difficult to try and book a table elsewhere. They've ruined a planned birthday meal which is completely unacceptable and just terrible customer service. Completely ruined a day when we could have booked a table somewhere we could rely on and who don't show such a complete lack of respect for customers and their plans. I find it strange that a restaurant suddenly refuses to take bookings in favour of walk ins because it's busy. Read into that what you may. I know my thoughts on why they have done it. We've eaten at this restaurant for some time and when it was new with few customers. To be treated like this when we've spent so much of our money here is galling to say the least. If the last 18 months has taught restaurants anything it's to value every single customer. Disappointed doesn't come close to how we feel. Other good Vietnamese restaurants in the area we'll take our custom to...

Food is amazing and perfect! But there is an Asian lady with glasses—her service was extremely poor. Even when we were settling the bill, she actually had a calculator, but once she found out we wanted to split the bill, she very dismissively told us to use our own phones to calculate. That in itself wasn’t a big issue. The problem was that she fixated on the 10% service charge calculation… For example, if a £20 Vietnamese pho has a 10% service charge, we calculated it as £20 x 1.1 = £22. But this lady seemed to think our method was incorrect. Again, that’s not a huge problem either.

However, her attitude was terrible. She gave us a really condescending look, full of disdain. I understand that they must be very busy, but it’s not right to treat others with contempt or give attitude just because of your own struggles with math. In the end, she went back to the cashier and slammed the calculator down on the table in front of us.

All the other staff have always been very friendly and polite, but I’m sorry—this time I was...

If you are finding a Vietnamese restaurant in London, which is totally outstanding with all the rest, I highly recommend Eat Vietnam!

I’m always stuck when I have to decide the foods to order because honestly i want to eat all the foods in the menu😭 The same with beverages 😂 But actually their portions are quite big with reasonable prices, so I always just can have 1 starter and 1 main course to be full.

Besides, I feel like I’m in a high-class restaurant with their services. The restaurant is very cozy, the staffs always smile and take care of customers professionally.

I have been in Vietnam for a long time and I feel that the food here is really authentic with many flavors. All flavors and decorations of dishes and beverages are extremely delicate. Looking at the smallest things in the restaurant, for example the menu layout or even the sauces location, I believe that the owner put a lot of enthusiasm here.

You won't regret the experience at one of my favorite...