Falafel Bar — Restaurant in London

This is the best falafel bar I know. The food really is amazing. It's one of those gems that is well worth searching out. Falafel is a food you can get wrong quite easily but when it's right, it's amazing. And this is amazing. Went the first time and was blown away so went back a second time to make sure I didn't just get lucky. It was just as good second time round.

So, why only four stars? Hopefully the business will take this as constructive criticism as I think if they addressed the only 2 issues I have, they will make more money.

Issue 1: it is cash only. Not a biggie and there is a cashpoint just outside. But in this day and age, particularly with the pandemic, payment by card is quicker, easier and more professional.

Issue 2: Presentation of the 'shop'. When you walk in, you may well feel like walking straight out. It looks like a (bad) minicab office. No sign of the delicious food that awaits you. The place is an utter mess. In the front window is an ugly water softening machine which could easily be hidden out of sight, All you get is a high wooden counter. It doesn't feel at all like a takeaway and there is little to whet your appetite. Spend a bit of money making the place more attractive and it is sure to attract more customers who may otherwise not give the place the chance its food so rightly deserves.

Hope that's helpful for customers and the...

AVOID THIS PLACE. VERY DIRTY/ANIMAL HAIR.

We went to the shisha place at the back of the garden and had to walk past the kitchen. It was disgusting and very dirty. It looked like it had not been cleaned for weeks and the floors were very dirty. I am sure we saw some rat dropping as we walked towards the end of the shisha place, we saw that they have a resident cat that lives there. Which I am pretty sure is for the rats running around. It makes no sense and that a place that serves food, has all the kitchen doors wide open, messy work-tops, dirty bins and a cat food bowl full of food etc and a cat running around does not seem very hygienic. On top of that people brought their dogs into the takeaway bit and into the shisha place, I mean it is a bit baffling. It was not a guide dog but a normal pet, so it was like an episode of Tom and Jerry. Both the Cat and dog were eyeing each other and something was bound to happen.

AVOID these places unless you want to have animal hair in your food. PS to people ordering on ubereats/just eat just visit this place once and promise you will never ever order from here again.

The staff on the phone lady and guy are very rude. They could not understand basic English and kept going around in circles. Customer service is...

Quite conflicted writing this review because the food I ordered on Deliveroo tasted amazing although expensive (£16 for falafel box + chips). But then yesterday I went directly and ordered at the store, I forgot to ask them not to add tomatoes, so I checked it it had tomatoes and told him to not to worry since it was my mistake. But there I stood horrified to see the two employees pick through my food removing all the tomatoes 😢 I was in shock and so disappointed tbh, no gloves and I’d seen one of them handle money just before. I don’t know if he washed his hands. I know his intentions were good but hygiene is a MUST in food establishments. Honestly so...