Fatto a Mano King's Cross — Restaurant in London

We found this while searching for a pizza place to eat at King’s Cross. My friend had booked this for 6.15pm keeping in mind the restaurant clearly specify a 15 minute grace period. We arrived at 6.25pm (within the grace period allowed). One of the workers said they had given our table away and that she will have one ready in the next 3/4 minutes. We had a table within the 10 mins which was fine.

Once seated we had some menus on the table, we ordered drinks 3 Hugo’s and 1 Aperol, we later were approached to order mains and my friend was who has a 6 year old daughter was not given the children’s menu - thankfully we were given it just before we ordered!

The drinks were not stirred and we were given no straws.

Pizzas came relatively fast and were tasty. Once finished we waited for someone to come by to give the child dining with us their ice cream, which we had to get the servers attention after some time.

On the reservation we had specified it was my friend’s birthday, we were waiting patiently and thought we were going to be presented with a desert and a happy birthday sung but nothing of sort took place. I believe this was missed because our reservation was cancelled, which was unfortunate as it was a surprise.

We were prompted we had 10 mins to give the table back, I mean if we were approached and attended to before we would not had waited that long. I completed understand short staffing but we are full paying customers!

The pizzas were great, but a shame for the lack of service and acknowledgment.

*I have to add that we were invited back and this service was impeccable and food was great again! The staff were amazing as we celebrated my friends birthday again! With complementary gluten free cupcakes! *...

I booked a table for myself and 3 friends who were catching up with our newborns. As a Brighton and Hove local, Fatto Mano is a much loved popular and family friendly place locally to me so I thought it was a good shout for us to meet in London. I called up the restaurant a few days in advance to inform them we would have 3 prams and to double check they could accommodate us. They said they would check and call me back asap if there was an issue the only thing I needed to be mindful of is there were stairs up to the restaurant area which I said was fine it was more about space in the dining area. I was told if I didn’t hear anything then it would be fine and thanked me for letting them know. En route to London having heard nothing from them I get a call just over an hour before my booking to say they can’t fit our prams in so unless we are happy to sit outside there was no space for us. This is appalling and acceptable. Whilst I understand there was not enough space I should have been informed in advance not an hour before. It meant we were without a booking and had to find somewhere last minute which is not ideal as 3 new mums with newborns. Very disappointed by the service and the situation caused my a lack of care and communication which could have been avoided with advance warning as promised. Such a shame for what is usually such a good place. I can’t comment on the food as we did not eat there but it...

I was really excited to try the pizza here on recommendation from one of my friends. Unfortunately I wouldn't recommend this restaurant - it was one of the most stressful dining experiences I have had in years. We had a reservation for 19.30 and when we turned up we were told our table wasn't ready. We were eventually seated 10 minutes later after being asked to stand on the stairs which was both freezing cold and in the way of all the staff running up and down. Not a great start! We were then sat at the worst table in the whole restaurant - right in the middle with about 15 cm of space all around us. We couldn't hear ourselves think because the other tables beside us were yelling to be heard themselves. Throughout the meal I then had both staff and other customers constantly pushing past me. The waiting staff in particular shoved their way past the back of my chair 15+ times with absolutely no apology. We couldn't wait to get out of there! At the end of the meal I did mention to one staff member that they shouldn't seat people in that table as you are constantly barged past for the duration of your meal; he apologised but it really detracted from any enjoyment we could have had. I would not return - a shame, because the pizza itself was tasty, but a really unpleasant...