Fireaway Pizza Croydon — Restaurant in London

I ordered a gluten free pizza for delivery, as someone who has a severe allergy to gluten and will suffer immense pain and discomfort from consuming gluten it’s nice when establishments can cater for those who have allergies. How wrong I was to think this was an establishment that cared for allergies; after eating a slice of my pizza I soon realised it wasn’t gluten free and called up immediately. They had informed me that they used regular gluten dough and my order was incorrect. Regardless of the lacklustre apology given the excuse and reasoning given added insult to the injury. Being told that stuff like this happens and that it’s was “maybe” busy which is why this incident happened is insulting. As someone who works in hospitality themselves, messing up an allergy order isn’t something that “happens” from time to time in fact it’s a major screw up from the restaurant itself and shows lack of knowledge, concern for food allergen procedures and furthermore accountability. Don’t eat here if you have dietary restrictions because they evidently do not take it seriously, make it a...

Ordered 2 create your own pizza via the Fireaway app at 18:06 and I get an email notification that it will arrive around 19:00. I called at 19:25 but no one picks up, then again at 19:30 still going to voicemail. I finally get through a few minutes later and I give the guy my order number; he explains it's a busy night and the driver just left with my pizzas and it will be 20 minutes. After 20 minutes nothing was received so I called back at 20:00 and the manager picked up who said the driver left 8 minutes ago so the first person straight up lied about the driver leaving 20 minutes ago. The pizza arrived 5 minutes after at 20:08 and the driver was trying to explain something about rocket, I didn't care anymore but was too hungry to listen to him. We open the 2 pizzas and mine had ham which I didn't order, and my wife's had rocket, which she doesn't like eating. I think the driver tried to explain that they had to swap out one ingredient for rocket because they ran out? Never a good idea! Waited 2 hours for 2 pizzas that were made incorrectly......

This is quite simply the most abysmally dreadful pizza I've ever eaten in my life. Cold old stingy toppings dry quite simply inedible. Looking at the reviews I'd say anyone who put a good review for this restaurant must either work there or have got confused it is simply not possible to make food this bad only some of the time. It was delivered far earlier and with no warning from the app, but the delivery guy (who seems nice) could not find my address and did not speak any English. I never complain about food but this restaurant needs to be delisted to prevent further disappointment, Horrible horrible disappointing experience,

Just to add my 10 year old has just tasted the "homemade Kinder cookie" and this is also inedible. In his words "it just tastes like dough". I tasted it and he is not wrong. Yuck, super disgusting, New Year's Eve treat basically straight in the bin. The Oreo milkshake is apparently OK so 1/3 If you possess eyes, tastebuds or a stomach do not under any circumstances order anything from this appalling...