Fireaway West Wickham — Restaurant in London

I was torn between a three and four star review however I decided to give this establishment the benefit of the doubt, with a few bits of constructive feedback to leave below -

1. The paper menu and app to order have a few discrepancies. The parmesan base, while delicious, was an extra £1. The paper menu states there is no extra charge for this base. Further, the paper menu said you can add chili oil, however no mention of this within the app when ordering.

2. 2 of the pizzas ordered were supposed to come with basil, however came without, with no explanation as to why - I presumed they had ran out. This sadly reduced my aunt's 'Amalfi' style pizza to a simple margherita with olives. I know, basil isn't the end of the world, so we can let that slide I'm sure.

Despite this, the pizzas were tasty and reasonably priced, and I liked the addition of a garlic and herb dip. The vegan cheese pizza was claimed to be lovely too, an accomplishment seen as rare by many pizza fans who enjoy eating vegan. I will likely try...

We got a phone call to tell us they had run out of potato wedges, but then said if we’d wait it would take about 20 minutes, so we agreed to wait.

An hour later the food hadn’t arrived so I called the restaurant who were really unhelpful. One person said the food had just come out of the kitchen, the next person said it had already left the shop 5 minutes before.

The delivery guy ignored the note on the order to ring the manual doorbell and rudely banged on window making us jump out of our skins.

Then we opened the food. The pizza garlic breads were cold and had the texture of cardboard. The cheese was so sparse they needn’t have bothered. The potatoes were piping hot but had no flavour.

It feels like they had already cooked the pizzas before calling us and sat them under a hot plate for the best part of an hour so they were dried out and revolting.

This is £20 and an hour of my life I’ll never get back....

Where do I start….

The customer service is horrendous. I called up at 7pm and placed a very simple order, I was told this would take around 40 minutes. Over an hour later my order had still not arrived. I called them up and the lady who took my order said that the order did not go through because she got my name incorrect I then asked how could my order not go through because of the wrong name? I asked to speak to the manager and she said she was the manager and it was her 2nd day there, that’s she had made a mistake and she would make my pizza and send it out it will be 20 minutes. NOT EVEN A SORRY!!! This could not of been the manager I was speaking to. The pizza then arrived 30 minutes later after the phone call. So all in all I waited 2 hours for this pizza. The pizza itself was about a 5/10 so was not even worth the wait. Really disappointed and will not be...