Foubert's — Restaurant in London

I've been a loyal customer of this family run ice cream shop for quite some time, always looking forward to enjoying their delightful flavors. Unfortunately, my experiences have been marred by consistently rude service from one particular staff member— the lady who owns the shop with her husband.

Every time I visit, I can't help but notice her stark contrast in demeanor. Just today, for instance, I walked in and saw her beaming with joy while serving a white elderly gentleman ahead of me in line. It was almost as if she was putting on a show, chatting animatedly and making him feel special. However, as soon as he finished and it was my turn, her entire expression changed. The smile vanished, replaced by a frown, and I was met with nothing more than a half-hearted "What do you want?" There was no genuine greeting or warmth, just an icy reception that left me taken aback. After me there was a young white boy, which she greeted again with the same enthusiasm asking him about his holidays and proceeding to have general chit chat.

This isn't an isolated incident; it's a pattern I’ve observed during my multiple visits. Her attitude raises questions about her biases—whether she's simply unfriendly or has a deeper issue with certain customers. It certainly feels as if she is either racist or Islamophobic, which is incredibly disheartening, especially in an area I grew up in and prides itself on diversity and inclusion.

On a brighter note, I must commend her husband who also works at the shop. He is exceptionally lovely and always treats everyone with kindness and respect. His presence is a refreshing contrast to the her, and it’s clear he genuinely enjoys his job and values his customers.

While the ice cream is certainly worth a visit, the rude service from this staff member has left a sour taste in my mouth. I hope for the sake of her business she takes note of this consistent behaviour and considers making changes, as it could significantly improve the overall experience for customers and the retention of some of the most loyal customers of the shop.

Overall she’s not a very nice person and we live in 2024 the world is changing she contributes to all the horrible things going on in the world. It would be nice to be greeted with a smile...

I was at the restaurant next door and came out and was waiting for an uber.

Some customers left and told us it was the best ice cream on London. They could see us looking in bit we were trying to be good lol.

We had a few mins left and we tried to go in. But it was shut!

The elderly gentleman saw and came and let us in. He served us and we said we'd like a small cone each and we are happy to pay full price.

He said no no you only pay for what you buy! Bless him.

The ice cream was amazing!

We paid and left but I came back a few mins later with a paper tip for him. It was late and he was still working so hard.

He was a bit confused but I said it was for his great service. He seemed happy and was so nice.

Will go there again when I am back in the area, my kids would eat half the shop doh!

Thank...

This is a place very dear to my heart with strong sentimental value, my late Mother loved this restaurant, and before she died we would come here often as a family for either food but mainly for the ice cream. This is an italian family owned business, and the husband and wife who own this resturant are usually always there and always warm, friendly and accommodating. I often come here to eat when I feel sad and somehow want to feel connected to my Mother but in the summer I usually come a lot more for the delicious ice cream. I recommend their vanilla with mango sorbet!

My mothers favourite dish that I usually get here is Salmone, it bursts with flavour and never disappoints,

The atmosphere here is nice too, the resturant gives a family feeling, the only thing that would make it perfect is...