Frankie's Cafè — Restaurant in London

brilliant tasty dishes with good quality ingredients. good value food with large portions, but let down by the attitude of the waiting staff.

like others have mentioned in their google reviews, the serving staff in this cafe are a total let down to this small business offering quality food

if the owner of frankies cafe is reading, then please tell your waitresses to SMILE and work like they want to work. their attitude is very bad. they lack empathy and positively. I want your business to do well. and I will remove this review if in my next visit I see massive improvement from your waitresses.

here are quotes from other google reviews which i totally agree

"the servers don't seem like they want to be there or help you"

"waitress very rude, still water was hot, I called waitress for water,she watched me but didn’t care"

"Only thing letting them down is the service, their service is pretty bad.."

"Also please tell your staff to smile and not get short/rude with customers. Hasn't happened to me but seen it happen a number of times. "

"although one of the waitresses was not interested in being there at all. Her attitude stank"

"Poor customer service and manager didn’t seem like he care much either for the complaints we made. Will not be returning."

"Staff don’t look like they’re trained enough"

"Staff was rude and unhelpful. Food was actually nice but service was a big let down."

"The waitress refused to serve us as I complained about the wait being too long and she took our drinks away. When I spoke to the manager he asked me " what do you want me to do about it?" The worst customer service I have experienced. "

"Waited at the door for 10 minutes with 5 different staff members walking by not even acknowledging us when there were plenty of tables free. Terrible first impression and would not bother with this cafe again as I cannot imagine the service being any good"

also , why let all 4 of your waitresses sit down at the same time to have breakfast, and then leave the large chap to serve the whole busy restaurant? let 2 of them eat first, and then let them finish before letting the...

I recently visited Frankie’s cafe, and it was a disappointing experience from start to finish. I rarely leave negative reviews, but the lack of customer care and overall negligence shown by the staff was too glaring to ignore.

To start, the staff seemed uninterested in even basic customer satisfaction. I had a simple request to modify my order slightly, and it was met with outright refusal—not because it wasn’t possible, but because they didn’t want to be bothered. When I tried to explain my dietary restrictions, they brushed it off with a dismissive tone. It was clear that they were not willing to go the extra mile, or even an inch, to accommodate their patrons.

The negligence didn’t stop there. The table I was seated at was sticky and hadn’t been wiped down properly. When I pointed this out, the staff member rolled their eyes and said, “It’s just busy today,” instead of addressing the issue. Busy or not, basic cleanliness should never be compromised.

To make matters worse, the order took an excessively long time to arrive, and when it did, it was incorrect. When I politely mentioned this to the server, they acted as though it was my fault for “not ordering clearly,” rather than apologizing or fixing the mistake.

Overall, the experience left me feeling completely disregarded as a customer. It’s one thing to have an off day, but the lack of professionalism, attention to detail, and unwillingness to listen made it clear that this cafe doesn’t prioritize its patrons. I will not be returning, and I recommend others look elsewhere for a more welcoming and...

Run no no noDO NOT GO HERE NO NO NO

Never again

Do not recommend Go McDonald's or kfc or anywhere else, it's cheaper, better and fresher than the overpriced food here This is for what I paid £11, £41 TOTAL, a burger made 11 days ago, a bun baked 11 weeks ago. A burger is just a burger not nuclear science, no souce, salad from 3 days ago, burger from 2 days, bun from 2 days at least. Didn't wanna argue as I am not that type of guy, and i tasted a few bites as hungry,even wanted to save it with some toasties, toast that I paid for, no chance still disgusting. They didnt wanna clear the table because they saw all the things that I didn't eat.l, and when finaly came and said what I said, my advice was for the owner as the staff doesn't care, as probably they shouldn't, but there again £41. Going here for around 4 years, just because you don't have any other option Saturday morning than McDonald's, never again back I I recommend leave this thief place empty maybe then will appreciate people, customers. Not the first time things like this happen but I just said, people are busy, everyone just wanna survive, I understand, but f this. It seems the ONLY good thing here is that they run to take your order in 10 seconds when you take a seat, just because they love your money. DO NOT GO HERE RUN RUN RUN DO NOT GO HERE RUUUU...