Greggs — Restaurant in London

I want to give 5 stars so badly but I feel the organisation of the team let's them down a little. Even though I know all the staff are very friendly and they all work very hard to offer every customer excellent service, which in turn creates a very welcoming and easy atmosphere. The fact they never have any chicken bakes just let's me know there are holes in communication and organisation within the team. I have been in 3 times this week alone and not onece did they have any chicken bakes ready, the manager has made an effort to make it up to me and I do really appreciate her efforts, but really all I want is a chicken bake. I do purchase other products and I am always happy with the quality and freshness of them I especially like the...

Got an order from them just now, had missing items and the staff claim they waited for them to finish cooking(chicken bakes) and then put them in my bag and sealed it up with a greggs sticker but yet upon opening it I'm missing two chicken bakes. Called the shop to be told they don't know what to tell me as they 'claim' to put them in, so either they didn't or the driver stole them either way they are super unhelpful of the situation and I'm missing out on the food I have paid for in advance. If I do not recieve a full refund of these items I will be in store to collect...

Ordered a chicken bake, cheese & onion bake and a couple of sausage rolls. The chicken bake was hot so was fine. The sausage rolls were warm not hot but that was fine as they were still nice. The cheese & onion bake however was cold and nasty and could not eat it and it's not the first time I got one cold. I have been lucky to get one hot and are nice hot. Perhaps they should have reheating...