Greggs — Restaurant in London

I always have a very good experience with Greggs, But today morning, I wasn’t a happy bunny with the quality of food. I had a Southern chicken Baguette as a meal with latte and potato’s wedges. The customer service represented told me they don’t have wedges, but he can make it for me in four minutes. I was fine with that, but when he brought it to me It was all Burned.. First, I accepted it. Then I thought about it, and ask myself “will he eat himself this”? Therefore, I went to the counter and ask him will you eat yourself this? He said it’s okay I can make another one. I repeated my question no just answer me. Will you eat yourself this? He didn’t answer this time, so I left them on the counter - and said, I don’t need it anymore, thank you

There was no sorry from him until yet.

I was eating inside the shop he brought after two minutes, fresh wedges and said sorry we have to make again because you wasn’t happy. I accepted it and said it’s okay. But my question is why they offer me first place the burnt wedges..

Overall, I love Greggs and almost have every day My...

Ah Greggs. Who doesn't love a Greggs! They make probably the best mocha of all (certainly better than Costa over the road). My only frustration is a lack of variety in the baked pastries and breads area. Since upscaling to a coffee shop they have lost the local bakery range and there's not the choice or volume there used to be. I wish they'd found a better happy medium between the two. Staff in Bedfont Greggs are all really nice and friendly, and there's...

What is going on with greggs? Seriously!!!?? Everything was fine before. Have ordered many times. But yesterday, the delivery guy delivered my order in the next street I saw him riding on his scooter up & down. I ordered today again, the order had wrong food and had a hair in it, I had to literally wait for the delivery guy outside the road while he was riding up and down the street again before he delivered my order to the...