Selekt Chicken And Pizza — Restaurant in London

On my first visit, I ordered a fillet tower burger meal, a fillet burger, 2 steak burgers and some extra wings. The first issue is that the shop was empty and yet I had to wait 20 minutes for a basic order that nobody should be waiting this long for - this is a fast food shop after all. Furthermore, when receiving my order, the drink being offered was a 250ml kid size cup. As an adult, I am eating a large fillet tower burger, fries, a steak burger and some wings, yet the drink size of the meal which they were calling "medium" was in fact a tiny cup drink that McDonald's usually give with Happy Meals for 2 year olds. I kindly asked for a can instead, but they declined this, citing that they had no cans in stock at the time. I asked to speak with the manager to whom I kindly explained that their version of a medium drink is in fact a small cup, whilst medium cups are usually the 400ml cups. He was adamant that the size was fine, but reluctantly gave me a medium drink which he was calling "large". Clearly, they are not familiar with drink sizes. Upon getting home and opening my food, it turned out that they had used brioche buns for the fillet burgers, which completely ruins the concept of a chicken fillet burger. These brioche buns are meant for beef/gourmet burgers, yet the staff felt it necessary to provide these with the fillet burgers. As an avid taster of halal fast food outlets, this lack of care for customer expectations and quality as a whole is really bad. I did not eat the fillet burgers because the sweetness of the incorrect buns, coupled with dry chicken and a lack of mayonnaise ruined the experience. Not forgetting to mention that the buns were bitty and falling apart. The issue with a lot of these halal chicken shops when they are run by amateurs, is that they have no regard for quality and will happily change things without informing you, thinking that customers don't care. But the reality is that we work hard for our money and we expect consistent quality.

A couple of months later, I reluctantly made a second visit to the store due to a friend wanting to experience it. I agreed to stick to a basic order in order that there are no opportunities for errors or a bad service. Again, the shop was not busy. I ordered their steak burger offer, which is 2 steak burgers, fries and a drink, thinking that there is absolutely no way a respectable chicken shop could screw this up. I was wrong. I was ordering food from another shop 4 doors down at the same time and from that shop I had ordered 2 tower burger meals, wings and an extra large pizza. Surprisingly, my food from the second shop was made first and that expectedly took around 15 minutes due to the pizza cooking time. I was still waiting for 2 basic steak burgers at selekt chicken. The staff are lethargic and show no sense of urgency to deal with customer orders. In total, we waited 20 minutes for a few steak burgers, and this should not be the case with chicken shops. Usually, if you want a quick steak burger, you can run into a halal chicken shop, ask for a steak burger or 2, they then hand it over to you straightaway - simple in and out. But these guys do not know how to run a chicken shop, which is a great shame because they are in a good location. People shouldn't be waiting that long for basic orders. Lastly, I witnessed that they were using the pizza machine to cook the food, which again, is another thing that they fail to communicate to their customers. The taste of the steak burgers were really bad and dry. I lifted the bun to add in my own chilli sauce, but the bun was stuck to the chicken so it all ripped apart. The staff need training and there needs to be proper quality control in place.

I will not be going there again. I hope they read this and seek to improve. If I do go to another Selekt Chicken again, it will be the one in Hounslow West who actually understand how to make burgers and serve their customers.

UPDATE JUNE 22 - THIS IS MY ONE AND ONLY REVIEW OF THE SHOP. NO IDEA WHY THE SHOP THINKS...

The Chicken Selects offer a decent option for a quick bite, but they fall short of being truly exceptional. While there are a few redeeming qualities, certain aspects leave room for improvement, justifying the 3-star rating.

On the positive side, the crispy breading of the Chicken Selects is a highlight. The golden-brown coating delivers a satisfying crunch with every bite, offering a texture that many fried chicken fans will enjoy. The chicken itself is reasonably tender and juicy, which is a plus compared to other fast-food alternatives. Additionally, the portion size is fairly generous, making it a filling option for a snack or light meal.

However, the flavor profile lacks the boldness one might hope for. The seasoning is mild and somewhat bland, leaving those who crave a punch of spices or unique taste wanting more. Pairing them with the right dipping sauce helps, but the Selects don't stand out on their own. Furthermore, while the breading is crispy, it can sometimes feel greasy, which detracts from the overall experience.

In summary, Chicken Selects offer a quick and crunchy option that gets the job done but doesn't wow. If you enjoy a mild, straightforward chicken snack, they might satisfy your cravings. However, for those seeking a more flavorful and memorable experience, these may not hit the mark. A solid 3 stars – good,...

Amazing! I came for a butter chicken, but the owner offered me a free taster of Biryani. It wasn't just a couple of spoon-fulls, but in fact he gave me almost half a portion of Chicken Biryani for free.

I tried it and boy was it good! £2.50 for a Chicken Biryani in an area with easy parking, no traffic, no queues, a food rating of 4/5, and frankly I feel it tastes better than the other places that offer it at this price.

Needless to say that I think I'll be a very regular customer here. Already had the Biryani twice this week.

A couple of minor improvements: For the Butter Chicken I can suggest: Please look into a more sealed container for foods with gravy. Mine leaked a little. Also 2 Naans is a bit overkill for the amount of butter chicken you give. It's nowhere near enough curry for 2, so 1 is sufficient in my opinion.

But overall, I'll be returning regularly for...