Grilago — Restaurant in London

Since the revamp of ths is place the menu has been extended. I have only had the lamb doner meal from here and every time it hits the spot! Will try other items soon. Good service despite being so busy.

*edit Ive noticed that when the manager/owner is not around the customer service and food standard rapdily declines. Went in last week and despite there being no customers and hardly anything on the grill, the worker who took my order kept on asking for money and looking anywhere but me! I was attempting to order 4 meals and had to tell him 4 times ive not finished ordering! Took the food home (less than 1 mile away) to find that everything was overcooked including chicken burger, quarter pounder and donner. Fries/chips were also re fried. *plea to management -please stress importance of customer service to staff and ensure that food remains fresh and cooked to perfection. I have to admit 8/10 for me food has been good but last 2...

This is the most unprofessional restaurant i have ever come across. They do not have any knowledge about customer service.

I went inside to order and I see two guys bumping heads behind the grill as if they had no idea on how to control their orders. No multitask skills whatsoever.

Whilst standing there, I thought maybe they're busy and will ask me what would i like to order once they're done. But guess what, another dude comes from outside, shouts at them like its a fish market, and gives his order before me.

Do the customers have to shout their heads off for us to gain your attention? What's this you're running? Some fish market in Bangladesh?

A customer will be standing in front of their eyes and they will be oblivious to their presence.

Food might be alright but that's if you get to order. If your running a business teach your staff to pay attention to the customer.

Extremely poor service and bad management skills guys....

I visited this restaurant a couple of times when it was called roast and really enjoyed the food. For a little place on ilford lane the quality of the food was pretty good. Not too many spices, the burger was tasty, I also had the lamb Shish - also tasty. The chicken gravy and mash was a nice concept, however the chicken was always a little dry. Now I visited this restaurant again and found the restaurant name has changed to grilago. When ordering on the phone I was reassured that all the food would taste the same and that it was just the name that had been changed as they no longer wanted to be part of the franchise.Three burger meals and one portion of lamb chops cost us £32. The burger had bits of coriander in it, tasted more like a kebab than a burger. Lambs chops were salty and greasy. Lose the corriander and I'd probably go again...