H F C Express — Restaurant in London

This shop isn't good anymore. There's been change of ownership. The food is substandard and low quality. Service is bad and they forget to put all items when ordering. We went there recently, the wings were old and stale, chicken pieces were wrong, when we asked for something else. Next day we went to complain but the guy was arrogant and cocky and wouldn't refund. I couldn't return the food same day/ night because the shop had closed already. Poorly managed and very standards. The shop is rundown, dirty and unhygienic. Accumulated grease everywhere. There are rats crawling in the backyard that can come in easily in the shop. Do not waste your money here. You can see rat infested backyard...

I recently visited a chicken shop and unfortunately had a less than satisfactory experience. While enjoying my meal, I was asked to move from my seat, for whom are standing-there which was quite unexpected and made me feel uncomfortable.

The request seemed unnecessary, and it negatively impacted my overall dining experience. Customer comfort should be a priority, and such incidents can leave a lasting impression on patrons.

Despite the inconvenience, the food itself was decent, but the lack of attention to customer experience is something the establishment should address. I hope they take customer feedback seriously and work towards creating a more welcoming...

Hi I been going to this HFC Ilford from few years because my work place is near by them I've seen lots of counter staff changes over years but this staff they have now in May 2022 they just lazier very lazy gentlemen and lady not one time but so many times they forgot to make my order i am just sitting in front of them after some time wait when i asked them what happened to my order they make excuses ooh we forgot last week i decided to stop going to shop useless staff we have short breaks and they try to waste time i recommend to other shop near by they are much...