Harvester Falcon Eltham — Restaurant in London

Don’t waste your money. We (a party of 10 adults, 4 children) turned up to nothing but negativity as soon as we got in the door, the lady on the door was hesitant to let us dine as we was 14 minutes late but with 4 children and two disabled elderly adults this can prove quite difficult to get out the car and into places. She then moaned about our prams and how it was going to be ‘a tight squeeze’ around our table however when we got to our table, it was quite the opposite. On the contrary, we was seated and our host Nikki attended to us fairly quickly and ordered our drinks. That was near enough the only positive to this booking. Once our food arrived, we had trouble with three meals due to the chicken not being cooked properly, the manager on duty solved this quite quickly. However, when walking past the kitchen I overheard the kitchen staff moan about our table. Their precise words were ‘bunch of ‘Micky takers’, I think this is a highly inappropriate way to talk about your paying customers, working in this sector myself I know I wouldn’t dream of letting my customers feel uncomfortable within my care. We told the manager on duty how highly inappropriate this was, and her response was an apology followed by excuses. The apology was accepted however the excuse just isn’t justifiable when it comes down to customers: It’s absolutely appalling and disgusting how people could act in such way being in the hospitality industry. To top our visit off, as walking out we made a comment to the staff saying no worries we’re leaving now, to be argued with, sworn at verbally and physically by the kitchen ‘chefs’. The manager then come over and was more interested in shuffling my mum and my disabled nan out of the building rather than dealing with the matter at hand. I won’t be coming here again, not disabled or buggy friendly in any remote way. Highly disappointed in regards to the service...

Family meal out for Nan's birthday family meal of about 11 people, booked for 2.30.

Was 4 before anyone's food came out, which was strange as the restaurant was so quiet. Waitress when she was anywhere to be seen mumbled something about them being understaffed, when every time we got up and went to get drinks they were all stood around chatting

4 of the meals were absolutely freezing, when one was sent back, waitress challenged what was wrong with it, when it clearly had been sat waiting to be bought round for ages. She begrudgingly took it back, and when she bought it back round, had left the same portion of freezing cold chips on the plate as it had gone round with, the other 3 people didn't even want their meals replaced at this point, they just didn't eat them.

No offer of leaving those completely unacceptable meals off the bill, £200+ bill for inedible food and unacceptable service. It's a branch we usually avoid due to this being pretty regular but was just the most convenient for everyone to get to. Needs new management and new staff. It really wasn't busy enough to justify just how awful the service was at all, especially when they were all just chatting amongst themselves. Our waitress had clearly decided our group was too big and too much of an inconvenience for her and it was reflected in her tone and her attitude...

A Wonderful Dining Experience at Harvester Falconwood

From the moment we walked into Harvester Falconwood, we were warmly welcomed by the host, Theresa who set the tone for a genuinely enjoyable visit. Her friendly smile and attentive approach made us feel right at home, and it was clear she takes real pride in delivering a great guest experience.

The atmosphere was relaxed and inviting exactly what you’d hope for from a neighbourhood favourite. Our server, Eman who managed the bar and provided our table service, was absolutely exceptional. Professional, efficient, and incredibly polite, Eman went above and beyond to ensure everything ran smoothly and that we were well looked after throughout our meal. It's rare to see such seamless service under pressure, and Eman handled it with ease.

The food itself was everything we expected and more. fresh, hearty, and full of flavour. From the classic rotisserie chicken to the crisp salad bar, every bite hit the spot. It’s clear that the kitchen maintains good consistency and quality across the menu.

Overall, Harvester Falconwood delivered a fantastic dining experience. Thanks to the welcoming hospitality from Theresa and the standout service from Eman, we’ll definitely be returning soon.

Highly...