I Love Gyoza Restaurant — Restaurant in London

I've ordered from Love Gyoza several times and found their food to be pretty good to okay. Today, I thought I would try their pad thai which I have not had from here before. I knew as soon as I opened the box that this would not be a proper pad thai: ho fun instead of thin rice noodles, "Chinese" vegetables like baby corn, broccoli and carrot, no sign of egg or tofu. But I thought as long as it tastes okay, that stuff probably wouldn't matter. Well the fact is it tasted of nothing. It was not a pad thai, just a plain stir-fried veg noodle dish with some peanuts on top and a slice of lime. No tamarind sauce, no garlic: no flavour. I rang the restaurant as I thought maybe they had sent the wrong dish - the person checked this and said it was right ("does it have peanuts and lime?"). I told them this definitely was not a pad thai, I know what pad thai tastes like and they should know what people expect when they order a pad thai. He then told me that some restaurants put sweet chilli in the dish. I told him no, it's not sweet chilli, it is tamarind sauce, which is the whole point of a pad thai. He said "this is just how we make" it, and when I fed back that they should not sell it as pad thai, he then proceeded to ask me how many times I had eaten pad thai and from where at which point I'm afraid I did lose my patience and hung up.

It is incredibly disappointing that this restaurant takes people's money and delivers not what people want or expect. And to add to that, they were not willing to take on board feedback but rather took a "like it or lump it" attitude. I suspect they do not have cooks that know how to make pad thai, in which case, why offer it on the menu at all? Just stick to veg ho fun.

As I said, I did up until today order from here quite frequently, but this experience means I won't order again...

I have been ordered and also go to eat in this restaurant many times, I can say food was very good in the beginning. unfortunately the last 2 times I have been eating the food from them I had very bed experience, once I ordered with deliveroo, and the food arrived very gummy and was all opened and cold, but i don't know if was deliveroo fault or their. Second it was terrible, me and my wife we went there to eat and we ordered a mixed seafood dish when we received after few bites my wife was almost vomit, her food was smell very bad, so she didn't touch at all, I smelled her plate the squids were smell like rotten, so we asked the waitress to double check with the chef and tell him to smell, so she took the dish and never say anything again, no even an apologise , the manager was there sitting with friends laughing and talking, instead come to our table and double check with us if everything was ok. At the moment of the bill, the waitress want give us only 10% discount, even if my wife didn't eat the dish because disgusting and smell like rotten, so I told her that I was happy to pay my food but we wouldn't pay for my wife's dish, so she went to the manger table ( she was still laughing and talking with friends ) to tell that I don't want to pay for my wife dish, I could see her expression was very annoyed and she said something to the waitress, they removed my wife dish (that she didn't touch) and I refuse to pay for the service charge ( first time in my life) I was shocked about how careless was the manager, and the lack of good customer service. Remember that fish is high risk food and if expired, or not kept refrigerated, or if is contaminated, must be discarded. Because is very dangerous, I think the council should send the EHO for an inspection. Very ...

I had a very disappointing experience with the Jordan the manager of this place yesterday. We received 2 wrong items and I called to let them know and asked them to send the right ones to us. It took me over 10 minutes on the phone whilst he was trying to figure out what had happened, he kept telling me that it was me who had ordered the wrong item. I reassured him that on my order confirmation it stated the correct items which he still didn’t believe. In the end I emailed him our confirmation when he finally admitted that I was right, but I didn’t receive an apology but just rude remarks about how I have to understand that he can’t give me free food without verifying. I am shocked about how he deal with the situation and how he proudly stated he is the manager of the place. He should be embarrassed to show this sort of behaviour in from of his staff. We’ve ordered from here almost once a week, sometimes more often. This was the last time unfortunately. What an incompetent person, the owner should watch out with this guy who doesn’t know how to speak to customers. He’d probably treat his team in...