Istanbul Grill Restaurant — Restaurant in London

The staff were quite friendly and helpful. They greeted us as we entered the establishment and saw us out after we had finished.

There was 1 person who did the order taking and brought out the food. Considering that staff member was the only one I saw actively attending to tables, there were about 6 tables seating 4-6 people per table, there were some parts of the order that came a bit later on like a side and an extra portion of bread but at least they were not forgotten about.

Generally I find that the prices at this establishment are similar to prices for dishes at other restaurants serving the same type food. One thing I like about this restaurant is that they did not charge anything extra for an extra portion of bread. We were served 3 baskets of bread and 3 little cups of both sauces for our party of 6. We were also given 3 salad bowls which replaced the little salad normally found at the side of the mains dishes. I was quite surprised at the portion size of the 2 sides we ordered (chips and grilled mushrooms). They may look expensive on the menu but the quantity you get for the price is pretty good considering it is a restaurant.

The food was of good quality with both the lamb and chicken being tender (I had a mixed grill). From another member of my party I heard that the salmon and prawn cocktail has been come of the best he has tried.

Would...

Booked a table for 10 people for a family birthday meal. Have been here plenty of times before and always had a great time. Food was great, however, only 1 member of staff serving tables on a Saturday night meant we waited an hour and a half for starters and children's meals. Some members of the party had to cancel their mains due to having to get young children home. By the time our mains arrived we had been there 2 hours. We complained to the server about the delays and to ask for some money off our bill and she told us they had not had this issue before and there was no management on site to speak to us. She then said she would speak to the kitchen staff and come back... however she then came back to serve other tables and ignored us. The manager then appeared and gave us our bill with no discount. When we queried it he accused us of making his staff cry, despite us not blaming her or being rude to her. We will definitely not be going back any time soon, which is a huge shame as the food has always been great and is walking distance from...

VISIT DATE: WED 28/08/2024 VISIT TIME: 17:35

Despite living in Elm Park since 2002, I'd never eaten at Istanbul Grill, either as a takeaway or in person before this visit and, having now enjoyed their food, I will not be leaving it so long before I go back.

On arrival, my friend and I were given a warm welcome and were well attended by the lady serving, though not made to feel rushed in any way.

We were given bread which had a coating of paprika and something else, which was absolutely delicious (I could have eaten baskets and baskets of it) and I then had lamb beyti for my main, which was nicely presented and accompanied with rice, bulgar wheat, salad and sour cream sauce.

It was tasty and the portions were sufficient. My friend was also very happy with their meal and enjoyed a pineapple and lemonade to drink, whilst I just had tap water.

The food was very filling, so we didn't have anything for dessert, but they do have options available.

As it was a warm day, we...