Iznik — Restaurant in London

I have had some time to think about whether this deserves a review, but I decided people should be made aware.

This is in relation to the experience we had last night. For context and storytelling purposes: A friend had organised a get together for the evening and another friend researched and booked Iznik as part of our evening events. Admittedly, I didn't eat at the restaurant, so I can't comment on the food although the group says it was flavourless and unseasoned (before the incident that happened later). Make of that what you will. The tea I had was OK. The decor here is beautiful, vibrant, and traditional which gives it a cosy feel.

The main reason for this review is the appalling service. I was in a group of approx 10 people. It was mostly a normal meal with a little bit of spice, but not everything nice. The friend who was sitting next to me had a plate hit on her head by the server. Mistakes happen, but this mistake is one step away from having the contents of a plate tipped on your head or a headache trigger. There was no acknowledgement or real apology. For all she knew, my friend could have had a medical condition because if that was me, I wouldn't have taken it as gracefully. We were mostly left alone through the duration of the time I was there. Anyway, we did the usual bill paying and went to freshen up before we left for the next part of our fabulous night. They were closing at this time and we were the last ones left so they understandably probably wanted to clean and close up. As paying guests, however, we should not be made to feel so unwelcome to the point where the group was made to wait outside while some of us were still in the washroom. As the group was preparing to leave, we were also quite rudely told to keep the noise level down "next time" as some customers had complained. I would like to add here that we were not being unreasonably loud at all. I don't know about you, but it's odd to expect a large group of Middle Easten/South Mediterranean and South Asian people to be at a low low volume in a Middle Eastern restaurant. However, looking back at some reviews left by customers who have spoken to the owner, there seems to be a type of disdain for certain groups of people which might explain the service. There were also no other POC customers there while we were dining. Make of that what you will. Had they not have taken the payment before making us leave and rudely implying we were disruptive to other customers (we weren't), I would have refused to pay the service charge at the very least. At the very best the experience was disappointing as no one from the party expected to be treated with such little hospitality in a place like this. Anyway, We continued our night, and did not let this experience taint it. I can assure you there will NOT be a "next time." Not a single one of us want to return and nor will we recommend this establishment to our extensive network of people. Thank you for re-inforcing micro aggressions that POC face, and you are welcome for our one...

I love Turkish cuisine. I had the Turkish tea, Turkish coffee and rice pudding which was delicious. However it was difficult to appreciate the cuisine considering the workers at the restaurant were very hostile towards me and my friends. The waitress who served us has a complete disregard for customer service and lacks social skills and etiquette. She hit my friend on the head with a plate and didn't apologise. This is not only really rude but highly concerning on a health and safety level. Furthermore, after my friends and I had paid the bill, and were exiting the restaurant, a worker came up to us, and told us to keep the noise down for 'next time' because we were disturbing other customers. The restaurant was empty throughout the night. There were only two groups of people. My friends and I on one table and a group of elderly people on another table on the other side of the restaurant. My friends and I were conversing the way we always do when having dinner. Understandably so, if we were loud, it would have been appreciated if we were told politely during the evening to perhaps converse a bit quietly as opposed to be told off, and made to feel embarrassed as if we are naughty school children at the end of the night. I would like to add, my friends and I are all BIPOC folks and the table on the other side were not. I believe there are microaggressions and racial prejudices and biases at interplay here which affected how we were made to feel and be treated indirectly by other customers and directly by staff members across the board. Experiences like this are horrible but especially when one experiences it from an establishment that is supposedly owned by an ethnic group. Please teach your staff members how to converse with people; enrol them in training to develop their social awareness skills, customer skills and educate yourself and them on diversity,...

We walked past and saw a sign outside that said wrap and wedges £7 so thought we'd give it a go. Spoke to a nice young lady who said we could take a seat outside, so we sat down and she brought over a menu, we said we'd like to do the wrap on the board and she said she'd need to get someone else as she was only helping out that day and didn't know what the wrap was, no problem we said. When the other lady came out she clearly wasn't happy that we wanted to take them up on the deal on their board, and wanted us to order from the (much more expensive menu we were given). We explained that we'd like the wrap on the board please, she said she needed to check whether the chef would do it, we said ok no problem. She then said it would take a long time, we said ok no problem. She then said we would need to pay extra to eat there or we would have to take away, no problem we are happy to take away and eat in the park. We received our food 30 minutes later, we thanked her and paid and then asked if we could have some sauce, she told us there was sauce in the wrap. We explained we wanted sauce for the wedges, she said no. At this point we just left as clearly we were unwanted there and they really didn't care whether we were going to enjoy the food or not. Turns out not only were the wedges dry but the wrap was pretty dry as well, not a drop of sauce in site. I just don't understand why you'd advertise a deal that you didn't want to serve and then be rude to people wanting to order it? I know we weren't exactly big spenders but it seems pretty out of line to treat people like that, especially in the cost of living crisis, it's not like we were asking for free food, we were very polite and patient and got...