Kaifeng Restaurant — Restaurant in London

Kaifeng is simply in a league of its own! From the moment you arrive, you’re greeted with impeccable service—the staff here are beyond attentive, making sure every detail of your meal is perfect. They are warm, professional, and always happy to offer recommendations, creating a truly five-star dining experience.

Now, the food—absolutely phenomenal! The duck pancakes are a standout, with perfectly crispy skin and rich, flavorful meat. The smoked shredded chicken is packed with incredible taste and texture, and every dish is cooked to perfection with fresh, high-quality ingredients. The portions are generous, and each bite is bursting with authentic flavors that leave you wanting more. Whether it’s the sizzling beef, delicate dim sum, or one of their incredible stir-fry dishes, you really can’t go wrong with anything on the menu.

To top it all off, their cocktails are expertly crafted and pair beautifully with the meal, and their desserts are the perfect finishing touch—not the main event, but a great way to round out an already amazing experience.

Yes, it’s a little pricey, but Kaifeng delivers on every level—flawless food, outstanding service, and an atmosphere that makes every visit feel special. If you’re looking for the best kosher Chinese food in London, look no further. This place is worth...

Seemingly the customer is always wrong here! I found the female manager a dragon of a woman - I found not one but two non edible parts of chicken in my chicken with black bean sauce, I believe they might have both been bone. The first time she aggressively told me it was not bone - it was fat! I have never had hard fat before! The second bone I bit on, I was scared to tell her incase I got told off again! When I got to the exit - I showed the bone and told her as much. She showed it to her boss (Mr Kaifeng I assume ) who both said it wasn’t bone, I have taken pictures of it. This meal for 8 of us cost well over £500 and the flavours were good, but if the customer service was better - it’s about how you make the customer feel -not just about protecting your business from lawsuits. Other restaurants might have compensated some of the bill and apologised but in a kosher restaurant the customer is always wrong. For an extra bitter taste- when leaving, I waited outside and the manager gave my young son a Chinese lantern full of sweets and 3 lollipops - he was instructed to give one to your mother to make her happy! That is so patronising and insinuating that I was just an irate customer - as opposed to a badly treated one who found not one but two bones...

My recent experience at Kaifeng Restaurant was an absolute nightmare, and it's all thanks to a nasty and horrible excuse for an employee. The woman on the other end of the phone call managed to display an astonishing level of rudeness and nastiness that I've never experienced before. It was so terrible that it left me wondering if I was being racially targeted, as she repeatedly and condescendingly asked, "What are you even saying?" This was not just poor customer service; it was an outright assault on basic human decency.

The misery didn't stop there. Their food, to put it bluntly, was an absolute disaster. It was not only bland but also shockingly undercooked. It was as if they were trying to redefine the term "culinary incompetence." I've had my fair share of restaurant experiences, but this one takes the cake for the worst.

I genuinely believe that Kaifeng Restaurant should reconsider their entire operation. Such a sorry excuse for an employee and the abysmal quality of their food should be enough to warrant shutting down this establishment. I wouldn't wish this torment on anyone, and I strongly advise against subjecting yourself or anyone you care about to such a...