Yuan Cuisine — Restaurant in London

This restaurant deserves the lowest of reviews on principle for hpw they handled business on EUFA football final night through Just Eat. My food was 70 minutes later than the latest time they'd given for delivery (already nearly nearly hour).

I understand that things were probably hectic that night with loads of people ordering at home! However, this restaurant clearly chose to take far more orders than they could handle and they lied about the time on Just Eat just to trick people into ordering. For 70 minutes my phone said "Enjoy your food" with no tracking information on the whereabouts of my meal and the restaurant wouldn't pick up their phone at all as I tried to call them constantly for nearly an hour.

Only when I requested money back did I get an immediate call from a mobile number not associated with the just eat restaurant account. A woman apologised and said they've just had too much to do, but of course I said that's their fault. She said I can have a free coke with my "next order", which is of course a useless offer for obvious reasons.

When I said I want some money back please she just said "thank you" a million times and tried to hang up. She would cut me off with "thank you, thank you" if I tried to bring up partial refund at all.

They clearly run their business terribly and are just so damn rude; I don't usually get angry at a dysfunctional restaurant but the principle of lying just to make more money than usual and then refusing any refund for screwing someone makes me furious. They don't deserve any customers.

The food - when it arrived - was underwhelming at best. Soggy and not tasty, smaller portions of things thsn other restaurants. Not at all worth the money.

DO NOT USE THIS SUB STANDARD...

I had an extremely disappointing and upsetting experience at this restaurant. The food was not only far below acceptable standards in terms of taste, but more importantly, it was unhygienic. Shortly after eating, I felt unwell and ended up vomiting.

One of the dishes I ordered—the Korean kimchi pancake—was especially bad. It had no actual kimchi pieces and lacked any real kimchi flavor. It tasted like it was made only with kimchi juice and flour. This felt like a careless, dishonest attempt at a classic dish.

I spent £51 here, and it was a complete waste. Not only was the food inedible, but it also made me physically sick. I couldn’t bring myself to eat anything else afterwards and had to throw everything away.

As a restaurant, basic hygiene should be a top priority. Even if taste is subjective, cleanliness is not. Unfortunately, this was one of the worst dining experiences I’ve ever had.

I strongly urge others to think twice before coming here. It’s not worth the risk of getting sick or ruining your...

Wonderfully strange place. Some of the dishes are outrageously good: the Szechuan pork in hot chilli oil is too good to be true, and the egg fried rice as good a take on the dish as you'll find. The fried chicken pieces are also delicious, and you won't be disappointed with the cumin lamb, or the fish fragrant aubergine, or the sweet, sticky pork dishes. However, once in a while you'll get a menu that seems designed to please "Western" palates that no person in their right mind could enjoy, and communicating that you want something with a bit more bite can be a real challenge. That said, at its best this place is incredible, and the hot pot looks absolutely brilliant. Can't...